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Home > General > The Trusted Advisor Lib/E: 20th Anniversary Edition
The Trusted Advisor Lib/E: 20th Anniversary Edition

The Trusted Advisor Lib/E: 20th Anniversary Edition


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About the Book

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.

In this twentieth anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step--engage, listen, frame, envision, and commit--is richly described in distinct chapters.

This book is "a brilliant reminder for each of us to focus on the needs of those we are serving--clients, customers, colleagues" (Timothy A. Welsh, vice chair, Consumer and Business Banking, US Bancorp). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential for anyone who must advise, negotiate, or manage complex relationships with others.



About the Author :
Robert M. Galford is a managing partner of the Center for Leading Organizations, where he works with senior executives at the intersection of strategy, organization, and leadership. In addition to The Trusted Advisor, Rob has coauthored three books: The Trusted Leader; Your Leadership Legacy; and Simple Sabotage, and has been a frequent contributor to the Harvard Business Review, HBR.org, and numerous other business publications. His educational background includes Liceo Segre, Turin, Italy, a BA in economics and Italian literature from Haverford College, an MBA from Harvard Business School, and a JD from Georgetown University Law Center. Charles H. Green is a speaker and executive educator focused on trust in complex businesses and professional services firms. Charlie is founder and chairman of Trusted Advisor Associates. In addition to The Trusted Advisor, Charlie wrote Trust-Based Selling, and coauthored The Trusted Advisor Fieldbook. He is a graduate of Columbia and of the Harvard Business School. He spent the first twenty years of his career with the MAC Group and its successor, Gemini Consulting. Charlie lives in Boca Raton, Florida. David H. Maister is widely acknowledged as the world's leading authority on the management of professional service firms. Beginning four decades ago, David has advised firms in a broad spectrum of professions, covering all strategic and managerial issues, spanning the globe. A native of Great Britain, David holds degrees from the University of Birmingham, the London School of Economics, and the Harvard Business School, where he was a professor for seven years. He is the author of the best-selling books Managing the Professional Service Firm and True Professionalism. He lives in Boston, Massachusetts. It started when he did Muppet impressions at a talent show. He was eight. He killed it. BJ Harrison later became a scenic artist and sculptor for TV and film, where for twenty years, he listened to audiobooks every day. In 2007, when his Classic Tales Podcast hit the scene, listeners were enthusiastic and voracious. The show peaked as the #3 podcast in iTunes (all categories). Pretty soon, Audible came calling to talk about a new program called ACX. Now, over 750 audiobooks later, he continues to impress critics and listeners alike. AudioFile says he narrates with "gusto" and "enthusiasm." Time opts for "soothing." One thing is clear-BJ tempers his formidable narrator toolbox for the task at hand. It's always thrilling to discover where he'll take us next. Awards: Winner: 2 Voice Arts (SOVAS) Awards-2022 (Best Audiobook Narration-Mystery and Outstanding Podcast Host-Arts and Entertainment) Winner: Platinum Award for the Hear Now Audio Theatre Festival 2023 (Best Audiobook-813 by Maurice Leblanc) Winner: Independent Audiobook Award-2021 (General Fiction-Scaramouche by Raphael Sabatini) Winner: 2 w3 Awards-2021 (Gold), 2022 (Silver) by the Academy of Interactive and Visual Arts. (General Series-Education)


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Product Details
  • ISBN-13: 9798200717569
  • Publisher: Tantor Audio
  • Publisher Imprint: Tantor Audio
  • Edition: Unabridged edition
  • Sub Title: 20th Anniversary Edition
  • ISBN-10: 8200717569
  • Publisher Date: 15 Jun 2021
  • Binding: CD-Audio
  • Language: English


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