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Home > Health, Relationships and Personal development > Self-help, personal development and practical advice > Delivering Knock Your Socks Off Service
Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service


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About the Book

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: Meeting customers' expectations and satisfying their needs Becoming easier to do business with Determining the right times to bend or break the rules Becoming fantastic fixers and powerful problem-solvers Coping effectively with customers from hell And more! Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.

About the Author :
Coming soon... Sean Pratt, a working actor for over twenty-five years, has performed at numerous regional theaters around the country. He is the author of To Be or Wanna Be, and he has recorded over seven hundred books in just about every genre, earning eight AudioFile Earphones Awards and four Audie Award nominations. Lloyd James has been narrating since 1996, has recorded over six hundred books in almost every genre, has earned six AudioFile Earphones Awards, and is a two-time nominee for the prestigious Audie Award. His bestselling and most critically acclaimed performances include Elvis in the Morning by William F. Buckley, Jr., Ben Hur by Lew Wallace, Searching for Bobby Fischer by Fred Waitskin, and Mystic Warrior by Tracy and Laura Hickman. Lloyd's background as a performer includes extensive work in classical theater and folk music. He lives in Maryland with his wife and children.

Review :
"A book packed with practical gems. There's a lot of meat in this book." -- "ABA Banking Journal" "Written in a witty, engaging style, and offers real tactics any service provider can use." -- "Entreprenuer"


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Product Details
  • ISBN-13: 9798200565764
  • Publisher: Gildan Media Corporation
  • Publisher Imprint: Gildan Media Corporation
  • Edition: Unabridged edition
  • Returnable: N
  • ISBN-10: 8200565769
  • Publisher Date: 05 Aug 2008
  • Binding: CD-Audio
  • Language: English


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