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Human-centered Problem-solving: The Management of Improvements

Human-centered Problem-solving: The Management of Improvements


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About the Book

As one of Japan's foremost authorities on Industrial Engineering, Takeshi Kawase has developed a unique and elegantly simple solution to the 'problem of problem solving.' In Human-Centered Problem-Solving: The Management of Improvements he shares the experience and insights he has gained during more than 30 years as a consultant. Although well versed in the theories and techniques of IE, Takeshi Kawase focuses on the philosophy of problem solving. The keystones of his philosophy lie in the ideas that every problem has an owner and that a problem's owner is the person best equipped to solve the problem, as long as the techniques are straightforward and the necessary support is provided. The goal therefore is to come up with a solution that matches the owner's needs and that will enhance rather than diminish job satisfaction and pride. To this end, Human-Centered Problem-Solving advocates the implementation of the line-centered model of problem solving as the most effective way to achieve this goal. Kawase defines IE as dealing with efficiency of systems that include humans. Believing that IE lies between science and the humanities, he draws from both approaches. Thus, Kawase insists that manufacturing must be automated to the fullest, while never losing sight of the fact that people are not machines. As he clearly shows, above all else people make value judgements, and it is these judgements that will lead to effective problem solving. Human-Centered Problem-Solving: The Management of Improvements presents problem solving as an on-going process, Thus, a problem is never entirely solved. It changes, evolves and points to new goals, for a system without problems is static and therefore unproductive. Without problems, there can be no innovation. As Kawase reminds his readers, kaizen was a relatively unused word when it was chosen to translate the tern 'improvement' imported from the United States. Human-Centered Problem-Solving: The Management of Improvements does not offer a quick fix. Rather, it calls for a long-term perspective that allows for the democratization of problem solving. Only by avoiding the common mistake of delegating problem solving to 'specialist' will every member of an organization become a problem-solving specialist. Only then will the organization become vibrant, innovative and successful. Human-Centered Problem-Solving: The Management of Improvements Human-Centered Problem-Solving: The Management of Improvements is must reading for harried corporate staffs overwhelmed by seemingly impossible problems. For students of IE, it will shape their thinking now and throughout their careers. Human-Centered Problem-Solving: The Management of Improvements' approach to problem solving points to a future when problems are seen as opportunities, not barriers.


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Product Details
  • ISBN-13: 9789283311409
  • Publisher: Asian Productivity Organization
  • Publisher Imprint: Asian Productivity Organization
  • Height: 230 mm
  • ISBN-10: 928331140X
  • Publisher Date: /10/2001
  • Binding: Paperback
  • Sub Title: The Management of Improvements


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