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Frameworks Fa r Das IT Management

Frameworks Fa r Das IT Management


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About the Book

Moderne IT-Manager sehen sich einer uberwaltigenden Anzahl von Management-Frameworks, -Methoden und -Methodiken gegenuber - was einen kaum den Wald vor lauter Baumen sehen lasst. Daruber hinaus glauben viele Anbieter von IT-Services, dass sie nicht ernst genommen werden, wenn sie nicht ebenfalls ein proprietares Framework zur Verfugung stellen - was es um so schwieriger macht, den Weg durch den Framework-Wald zu finden. Diese itSMF-Publikation behandelt auf eine neutrale und objektive Weise die wichtigsten, eingesetzten Frameworks, so dass der Leser den potenziellen Wert jedes dieser Instrumente besser verstehen kann. Jedes Framework wird von einem namhaften Experten im jeweiligen Feld auf strukturierte Weise beschrieben, so dass die besonderen Charakteristika herausgestellt werden. Eine einheitliche Herangehensweise fur jedes Kapitel erlaubt einen einfachen Vergleich der Instrumente: der Ursprung/die Geschichte, wo das Instrument eingesetzt wird, Beschreibung und Hauptgrafiken, Ansatz/How-To, Relevanz fur das IT-Management, Starken und Schwachen, Querverweise/Beziehungen sowie Links und Literatur. Diese Auflage des itSMF Frameworks fur das IT Management-Handbuchs enthalt Beschreibungen von (in alphabetischer Reihenfolge) AS 8015, ASL, BiSL, CMMI, COBIT, EFQM, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000 (fruher BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL(R), ITS-CMM, PMBoK, PRINCE2(TM), M_o_R(R), MSP, Six Sigma, TickIT und TQM. Frameworks fur das IT-Management ist ein zuverlassiges und einheitliches Referenzhandbuch, ob es nun als erste Einfuhrung in Frameworks, die Sie noch nicht kennengelernt haben, oder als Kurzreferenz fur Kerninformationen uber Ihnen bereits bekannte Frameworks genutzt wird. In jedem Fall sollte dieses Handbuch eine wertvolle Informationsquelle fur moderne IT-Manager darstellen. Wir hoffen, es wird Sie darin unterstutzen, den hohen Anforderungen modernen IT-Service-Managements zu entsprechen.


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Product Details
  • ISBN-13: 9789087538293
  • Publisher: Van Haren Publishing BV
  • Publisher Imprint: Van Haren Publishing BV
  • Language: German
  • ISBN-10: 9087538294
  • Publisher Date: 12 Sep 2007
  • Binding: Digital (delivered electronically)

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