Frameworks for IT Management - a Pocket Guide - Bookswagon
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Frameworks for IT Management - a Pocket Guide: (ITSM Library)

Frameworks for IT Management - a Pocket Guide: (ITSM Library)


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About the Book

This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community.English version available: September 2007, Dutch, French, Japanese, Spanish, German available February 2008.

Table of Contents:
1 Introduction to Frameworks 2 Inventory of relevant frameworks 3 How can frameworks be applied in IT Service Management 4 An 'umbrella framework' for Information Management 5 Description of the frameworks 6 TQM - Total Quality Management 7 EFQM - the European Foundation for Quality Management Excellence Model 8 ISO 9000 - Quality Management Systems 9 ISO/IEC 20000 - ITSM standard 10 TOGAF - The Open Group Architecture Framework 11 TickIT - Quality management for IT 12 ISO/IEC 197770 Software Asset Management 13 iso/IEC 15504 - SPICE 14 ISO/IEC 27001 - Information Security Management Systems 15 CMMI 16 Six Sigma 17 eSCM-SP v2: eSourcing Capability Model for Service Providers, version 2 18 IT Balanced Scorecard - the management system for strategic performance and results 19 AS 8015-2005 - Australian Standard for Corporate Governance of IT 20 COBIT 21 M_O_R - Management of Risk 22 Generic Framework for Information Management 23 ITIL version 3 24 BiSL - the Business Information Services Library 25 ISPL - the Information Services Procurement Library 26 eTOM - the enhanced Telecom Operations Map 27 ASL - the Application Services Library 28 MSP - Managing Successful Programmes 29 PRINCE2 PRojects IN Controlled Environments 30 PMBok - the Project Management Body of Knowledge 31 IPMA Competence Baseline 32 Company specific standards


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Product Details
  • ISBN-13: 9789087530877
  • Publisher: Van Haren Publishing BV
  • Publisher Imprint: Van Haren Publishing BV
  • Language: English
  • Series Title: ITSM Library
  • ISBN-10: 9087530870
  • Publisher Date: 12 Nov 2007
  • Binding: Paperback
  • Returnable: N


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