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Foundations in IT Service Management Basierend Auf ITIL: Volume 3(ITSM Library)

Foundations in IT Service Management Basierend Auf ITIL: Volume 3(ITSM Library)


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About the Book

Das Offizielles Handbuch fur ITIL(R) v3! Dieses Buch ist das klassische Handbuch der Industrie auf dem Gebiet von ITIL geworden. In den Jahren hat dieses massgebende Handbuch seinen Platz auf den Bucherregalen und in den Aktenkoffern der Industrieexperten erworben, wahrend sie 'best practices' innerhalb ihrer Organisationen einfuhrten. Diese Version basiert sich auf ITIL V3. Als Leser werden Sie erfahren, dass dieses Buch alle Hauptaspekte des ITIL V3 Lebenszyklus-Ansatzes umfasst und diese kurz und verstandlich beschreibt. Nicht nur diejenigen, die bereits mit der ITIL Version 2 vertraut sind, werden erfreut daruber sein, dass in diesem Buch samtliche Prozesse separat aufgefuhrt und im Detail beschrieben werden. Auch fur viele andere Leser macht es einfacher, auf die einzelnen Prozessaspekte zuzugreifen, die fur Ihr Service Management Tagesgeschaft entscheidend sind. Dieses Buch umfasst: TEIL I: DER ITIL SERVICELEBENSZYKLUS Servicelebenszyklus: Konzept und Uberblick Lebenszyklus-Phase: Service Strategy Lebenszyklus-Phase: Service Design Lebenszyklus-Phase: Service Transition Lebenszyklus-Phase: Service Operation Lebenszyklus-Phase: Continual Service Improvement TEIL II: FUNKTIONEN UND PROZESSE Einfuhrung in Funktionen und Prozesse Funktionen und Prozesse in Service Strategy Funktionen und Prozesse in Service Design Funktionen und Prozesse in Service Transition Funktionen und Prozesse in Service Operation Funktionen und Prozesse in Continual Service Improvement


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Product Details
  • ISBN-13: 9789087530594
  • Publisher: Van Haren Publishing BV
  • Publisher Imprint: Van Haren Publishing BV
  • Language: German
  • Series Title: ITSM Library
  • ISBN-10: 9087530595
  • Publisher Date: 22 Jun 2008
  • Binding: Paperback
  • Returnable: N
  • Sub Title: Volume 3


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