Ethics - The Future of Management

Ethics in this book is based on Aristotle, but extended to cover quality, risk, creativity, social responsibility, governance and organisation ethics. Future management will hopefully see ethics as its fundament, including worldwide principles for good, reflected and constructive behaviour. Ethical management includes values, vision, trust, relationships, stakeholders, user needs, creativity and sustainability, and is the last stage (paradigm) in a development from US mass production in the 1950s.The new ethics is in response to corruption, fraud, cheating, poor quality, tax evasion, lack of professionality, obsolete management, pollution and incredible incompetence. Theory is based on modern developments such as the standard ISO 26000 and guidelines for investors. Some organisations show the way, like the Red Cross with 97 million members, incorporating two religions. Advanced companies combine ethics and business to provide good products/services and healthy profits. This combination provides a vision for the future, missing for many traditional corporations, but strong and motivating among advanced managers. The book presents ethics as a new fundament for management, a structure to tie the different parts of management together. One advantage is that modern ethics is global, and has legitimacy from ISO 26000 and other developments. ISO 26000 is stakeholder-oriented, showing how this can form a structure and a memory aid. 75 "initiatives" in ISO 26000 target important areas of society concern, but it is also a handy framework for management. One initiative is the Equator principles, used by many banks for risk management. The purpose is to avoid environmental and social risks, meaning that loans are not granted for unsuitable projects. Similarly, some investors dump companies with low social responsibility, regarding them as unsound. Management stages, or paradigms, began with US mass production, where cost and efficiency were important. Japanese management was an improvement, including quality, competence, design, internal standards and cooperation. Service management is the third stage, with relationships, service components, safety, crisis management, standards, methodology and concepts like the turned pyramid, "moment of truth" and service design. Ethical management incorporates the best from the other paradigms, adding stakeholders, vision, values, the environment, complexity, social responsibility, governance and sustainability. It seems likely that this management will survive and provide advantages to employees, customers, owners and society.

Table of Contents:
Ethical vision 1Preface 51 Reasons and values 10 1.1 Chapter overview 10 1.2 Why ethics 10 1.3 Definitions 21 1.4 Categories of ethics 25 1.5 Social responsibility 27 1.6 Symmetrical and asymmetric ethics 33 1.7 Compliance and Positive ethics 37 1.8 Openness and privacy 41 1.9 Principle and Instrumental ethics 51 1.10Other principles 54 1.11Structuring principles 67 1.12Organisation vices 68 1.13Methodology 76 1.14Chapter conclusion 77 1.15Questions 78 1.16Homework I 782 The ethical challenge 80 2.1 Chapter overview 80 2.2 Misdemeanours 81 2.3 Greed 86 2.4 Poor quality 89 2.5 Incompetence 92 2.6 Sundry or "grey" charges 95 2.7 Reasons for disasters 97 2.8 Diagnosis and cure 99 2.9 Chapter conclusion 100 2.10Questions 102 2.11Homework II 1023 Natures of ethics 103 3.1 Chapter overview 103 3.2 Rule ethics (and duty ethics) 103 3.3 Utilitarian ethics 108 3.4 Virtue ethics 112 3.5 Other forms of ethics 117 3.6 Jurisprudence 122 3.7 Human models 126 3.8 Decisions 129 3.9 Chapter conclusion 143 3.10Questions 144 3.11Homework III 1444 Philosophical methods 145 4.1 Chapter overview 145 4.2 Asking questions 146 4.3 Analysis and atomic theories 149 4.4 Synthesis and holistic theories 153 4.5 Philosophy of science 156 4.6 Theory of Knowledge 166 4.7 Chapter conclusion 178 4.8 Questions 179 4.9 Homework IV 1805 Professional ethics 181 5.1 Chapter overview 181 5.2 Background 182 5.3 Association of Computing Machinery (ACM) 187 5.4 UK Code of Ethics for Engineers 188 5.5 Singapore Lawyer Ethics 190 5.6 Australian Journalists Code of Ethics 191 5.7 WMA International Code of Medical Ethics 193 5.8 Dutch Patient Rights 195 5.9 American Psychology Association (APA) 196 5.10Teacher code - New Zealand 198 5.11The MBA Oath 199 5.12Codes for general organisations 201 5.13Chapter conclusion 203 5.14Questions 204 5.15Homework V 2046 Ethics for management science 205 6.1 Chapter overview 205 6.2 The organisation 206 6.3 Stakeholders 223 6.4 Chapter conclusion 250 6.5 Questions 251 6.6 Homework VI 2527 International agreements 253 7.1 Chapter overview 253 7.2 Human Rights 254 7.3 ILO principles 258 7.4 UN Global Compact 259 7.5 Geneva conventions 260 7.6 ISO 26000 266 7.7 Agreements and guidelines in context 267 7.8 Conclusion 269 7.9 Questions 270 7.10Homework VII 2718 International applied ethics 272 8.1 Chapter overview 272 8.2 Red Cross 273 8.3 European Union 274 8.4 Kone 275 8.5 Jotun 276 8.6 Skanska 277 8.7 Novo Nordisk 279 8.8 Clas Ohlson 280 8.9 Conclusion 281 8.10Questions 283 8.11Homework VIII 2839 Governance 284 9.1 Chapter overview 284 9.2 General 285 9.3 Corporate governance 287 9.4 Financial governance 290 9.5 Ecological governance 299 9.6 Government governance 304 9.7 Organisation and reporting 306 9.8 Conclusion 308 9.9 Questions 309 9.10Homework IX 31010 The future of ethics 311 10.1Chapter overview 311 10.2Investors 312 10.3Reporting and classification 318 10.4Management 323 10.5Ethics itself 329 10.6Chapter conclusion 333 10.7Questions 33411 Book conclusion 33612 Glossary 33913 References 34914 Table of figures 35515 Index 358