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Satisfaction des clients à l'égard des services de traitement du VIH à Bamenda, au Cameroun

Satisfaction des clients à l'égard des services de traitement du VIH à Bamenda, au Cameroun


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About the Book

Les clients ont des désirs ou des demandes explicites de services lorsqu'ils se rendent à l'hôpital; une découverte inadéquate de leurs besoins peut entraîner l'insatisfaction. La satisfaction des patients influence la rétention dans les soins VIH, l'adhésion au traitement HAART et sert de déterminant à la suppression du VIH. Les objectifs de cette étude étaient de quantifier la satisfaction des clients vis-à-vis des services VIH à Bamenda et de déterminer la relation entre la satisfaction et les caractéristiques socio-démographiques/structurelles des clients. Une étude transversale a été menée sur les patients séropositifs suivis au centre de traitement de l'hôpital régional de Bamenda entre juillet et août 2014. Les données ont été collectées sur le niveau de satisfaction des clients concernant la communication entre le personnel et les patients, les attitudes du personnel, le respect de la vie privée et de la confidentialité, ainsi que la dotation en personnel et les conditions d'accueil à l'hôpital. Les données collectées ont été analysées à l'aide d'Epi Info version 3.5.4 et la satisfaction des clients a été mesurée à l'aide de fréquences et de pourcentages. Cet ouvrage présente donc les résultats des prédicteurs de la satisfaction des patients, ce qui est très utile pour les décideurs en matière de santé. La méthodologie décrite dans le livre est également inestimable pour les étudiants et les chercheurs qui souhaitent mener des études transversales.


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Product Details
  • ISBN-13: 9786200747235
  • Publisher: Editions Notre Savoir
  • Publisher Imprint: Editions Notre Savoir
  • Height: 229 mm
  • No of Pages: 72
  • Returnable: N
  • Weight: 159 gr
  • ISBN-10: 6200747237
  • Publisher Date: 27 Jul 2025
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Spine Width: 4 mm
  • Width: 152 mm


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Satisfaction des clients à l'égard des services de traitement du VIH à Bamenda, au Cameroun
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