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Entwurf Und Prototypische Implementierung Einer Sprachdialog-Schnittstelle Fur Ein E-Government Informationssystem

Entwurf Und Prototypische Implementierung Einer Sprachdialog-Schnittstelle Fur Ein E-Government Informationssystem


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About the Book

Diplomarbeit aus dem Jahr 2004 im Fachbereich BWL - Sonstiges, Note: 1,7, Brandenburgische Technische Universitat Cottbus (Fakultat 1: Mathematik, Naturwissenschaften und Informatik, Informatik), Veranstaltung: Datenbank- und Informationssysteme, Sprache: Deutsch, Abstract: Inhaltsangabe: Einleitung: Im Zeitalter des E-Commerce stellt ein Grossteil der Unternehmen weltweit ihren Kunden Moglichkeiten zur Nutzung verschiedenster Dienste mittels automatisierter Kundendienstsysteme rund um die Uhr bereit. Grafisch basierte Kommunikations- und Informationsdienste haben jedoch den Nachteil, dass dieser Service nur den Webbrowser-Nutzern vorbehalten ist. Bedingt durch diese technische Hurde der internet-basierten Kunden- bzw. Benutzeraktion wird von den Unternehmen das Telefon fur Self-Service Anwendungen zunehmend wieder entdeckt. Auf dem deutschen Markt werden bereits vielfaltige sprachbasierte Kundendialogsysteme parallel zu den existierenden Diensten angeboten und erweitern somit die Interaktion durch naturliche Sprache und DTMF per Telefon. Mit Sprachtechnologien lassen sich Internetanwendungen so erganzen, dass die Dienste auch uber das Telefon oder andere Gerate abgerufen werden konnen. Mittels CTI-Technologie (Computer Telefon Integration) wird das Telefon dabei so in einen offenen, flexiblen Informationskanal verwandelt. Alles, was der Benutzer braucht, ist seine Stimme, sein Gehor und eine tolerante Einstellung gegenuber dem IT-System. Systemseitig wurde VoiceXML als eine flexible Sprachdialogschnittstelle auf die Anforderungen der CTI entwickelt und im Februar 2003 in der Version 2.0 vom W3C (World Wide Web Konsortium) verabschiedet. Neben E-Commerce eroffnen naturlichsprachliche Dialogsysteme auch dem E-Government neue Moglichkeiten zur Kommunikation zwischen Politikern, Verwaltungsangestellten und Burgern. Die Vorteile Senkung der Kosten bei gleichzeitiger Verbesserung des Service liegen auf der Hand. Nach einer Untersuchung der Gartner Group (http: //www.ga


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Product Details
  • ISBN-13: 9783838694146
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Height: 210 mm
  • Spine Width: 9 mm
  • Width: 148 mm
  • ISBN-10: 3838694147
  • Publisher Date: 01 Mar 2006
  • Binding: Paperback
  • Language: German
  • Weight: 213 gr


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