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Home > Business and Economics > Business and Management > Management and management techniques > Knowledge management > Kundenorientierte Workflowprojekte: Ein pragmatischer Leitfaden
Kundenorientierte Workflowprojekte: Ein pragmatischer Leitfaden

Kundenorientierte Workflowprojekte: Ein pragmatischer Leitfaden


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About the Book

Die Einführung von Workflowsystemen verspricht viele Vorteile, sie gilt aber zugleich als ein aufwendiges und risikoreiches Unterfangen. Dieses Buch entwickelt einen eigenen Methodenvorschlag für die Prozeßumsetzung mit Hilfe von Workflowsystemen.

Table of Contents:
1. Einleitung.- 1.1. Problemstellung.- 1.2. Ziele und Adressaten der Arbeit.- 1.3. Einordnung der Arbeit.- 1.4. Forschungsmethodik.- 1.5. Aufbau der Arbeit.- 2. Beispiel und Problemabgrenzung.- 2.1. Ausgangssituation.- 2.2. Ergebnisse aus dem Prozessentwurf.- 2.3. Vorhandenes Informationssystem.- 2.4. Problembereiche der Prozessumsetzung.- 3. Grundlagen.- 3.1. Begriffe.- 3.2. Anforderungen an ein systematisches Vorgehen.- 4. Analyse relevanter Ansätze.- 4.1. Konzepte von Workflowsystemen.- 4.2. Methoden für den Prozessentwurf.- 4.3. Methoden für die Informationssystementwicklung.- 4.4. Integrationsansätze.- 4.5. Beurteilung der behandelten Ansätze.- 5. Eine Methode für die Prozessumsetzung.- 5.1. Metamodell.- 5.2. Dokumentationsmodell.- 5.3. Techniken.- 5.4. Einordnung in den Prozessentwurf.- 5.5. Beurteilung der Methode.- 6. Zusammenfassung und Ausblick.- 6.1. Ergebnisse der Arbeit.- 6.2. Weiterentwicklungen für Workflowprojekte.- Anhang I: Ergebnisse aus dem BPR-Projekt der Telefon AG.- AI.1. Prozessabgrenzung.- AI.2. Prozessgrundsätze.- AI.3. Kontextdiagramm und Leistungsverzeichnis.- AI.4. Prozesszerlegungsmatrix.- AI.5. Aufgabenkettendiagramm und Aufgabenverzeichnis.- AI.6. Prozessführung.- AI.7. Aufbauorganisation.- Anhang II: Ansprechpartner der Hersteller.- Abkürzungsverzeichnis.

About the Author :
Dr. Marc Derungs studierte Informationsmanagement und Wirtschaftsinformatik an der Universität St. Gallen (HSG). Er war dort Assistent am Institut für Wirtschaftsinformatik, Lehrstuhl von Prof. Dr. H. Österle (Kompetenzzentrum "Prozess- und Systemintegration" des Forschungsprogramms "Informationsmanagement HSG")


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Product Details
  • ISBN-13: 9783824420902
  • Publisher: Deutscher Universitatsverlag
  • Publisher Imprint: Deutscher Universitatsverlag
  • Height: 210 mm
  • No of Pages: 286
  • Sub Title: Ein pragmatischer Leitfaden
  • ISBN-10: 3824420902
  • Publisher Date: 23 Sep 1997
  • Binding: Paperback
  • Language: German
  • Returnable: Y
  • Width: 148 mm


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