Die Qualitätsmanagementmodelle DIN EN ISO und EFQM - Bookswagon
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Home > Business and Economics > Business and Management > Management and management techniques > Die Qualitätsmanagementmodelle DIN EN ISO und EFQM: Ein Vergleich
Die Qualitätsmanagementmodelle DIN EN ISO und EFQM: Ein Vergleich

Die Qualitätsmanagementmodelle DIN EN ISO und EFQM: Ein Vergleich


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About the Book

Studienarbeit aus dem Jahr 2018 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1,7, Rheinische Fachhochschule Köln, Sprache: Deutsch, Abstract: Diese Arbeit setzt sich mit der DIN EN ISO Normreihe und dem EFQM-Excellence Modell auseinander und vergleicht diese. Im Laufe der Zeit entstanden immer mehr Institutionen, die eine Implementierung eines Qualitätsmanagements zusichern und somit auch verschiedene Formen der Zertifizierung anbieten. Einige sind stärker in der freien Wirtschaft vertreten und andere findet man häufiger im Gesundheitssektor. Es ist wichtig, sich mit den verschiedenen Modellen genau auseinander zu setzen und abzuwägen, um das geeignetste herauszufiltern. Krankenhäuser müssen ein Qualitätsmanagement einführen und können hierzu noch eine Zertifizierung durchführen. Die Zertifizierung stellt die Kliniken vor einen finanziellen und auch organisatorischen Mehraufwand, der nur gemacht wird, um ihr eigenes System zu kontrollieren. Ziel ist es, eine erfolgreiche Begehung zu absolvieren und somit die Bestätigung für ein effizientes Qualitätsmanagement zu bekommen. Das Kundenklientel, also der Patient, bekommt von diesem Konstrukt nichts mit und kann mit den Begrifflichkeiten KTQ und DIN EN ISO wahrscheinlich nichts anfangen. Darüber hinaus verzeichnen die Krankenhäuser aufgrund der Zertifizierung keinen höheren Patientenzuwachs, was die Tatsache der eben genannten "Unwissenheit des Patienten" stützt. Das Qualitätsmanagement hat in den 90er Jahren in Deutschland Beachtung gefunden. Seit dem Jahr 1980 wird in den Kliniken und in der Gesundheitsbranche immer mehr darin investiert und zunehmend praktiziert. Dies liegt aber auch an der Forderung des Gesetzgebers, welcher im Jahre 2005 beschloss, dass zugelassene Krankenhäuser ein internes Qualitätsmanagement implementieren müssen. Dieser gesetzliche Umschwung sollte die Wirtschaftlichkeit und auch das Patientenwohl in den Kliniken sichern bzw. fördern. Doch bevor es im Gesundhe


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Product Details
  • ISBN-13: 9783668941281
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Height: 210 mm
  • No of Pages: 32
  • Returnable: N
  • Spine Width: 2 mm
  • Weight: 104 gr
  • ISBN-10: 3668941289
  • Publisher Date: 28 May 2019
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Returnable: N
  • Sub Title: Ein Vergleich
  • Width: 148 mm


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