Change That Works: How to Make Transformation Happen

A comprehensive companion for sustainably effective change processes. This playbook is for anyone who wants to drive change or who is asking themselves why change fails. It focuses on success factors, practical guidelines, and valuable recommendations for action to create a powerful transformation journey and tackle the dynamics, power structures, and emotions that influence every change. This book presents fundamental change principles from psychology, sociology, and systems theory in an understandable way and enriches them with the latest findings from neuroscience. An experienced team of over forty consultants from six European countries makes change tangible for topics such as culture, strategy, innovation, intrapreneurship, mergers and acquisitions, digitalization, and leadership. With one hundred change tools available for immediate download, this publication includes a ready-to-use toolbox. Illustrations by cartoonist Tex Rubinowitz also prove that change doesn't always have to be dead serious.

Table of Contents:
A Change in a Changing Landscape 10 01 New Challenges in an Ever-Demanding Environment 12 02 Organizations Built to Last in the 21st Century 18 03 Trends and Innovations in Change Management 23 B Setting the Stage for Change 26 01 Five Carry-On Models for Your Change Journey 28 02 Twelve Essential Principles for Organizational Transformation 36 03 “Just Change?”—About Human Challenges 44 04 Brain Matters! Change Lessons from Neuroscience 49 05 Four Models to Lead People Through Change 60 06 Transformation as a Five-Stage Journey 71 C From Concept to Action 90 01 Sprints: Big Change in Bite-Size Iterations 92 02 Communication: Crafting the Change Narrative 99 03 Experiential Learning: The Power of Exercises 104 04 Power of the Many: Mobilizing a Change Movement 110 05 (Re-)Charging Teams to Power Change 114 06 Stakeholder Engagement Beyond the “Usual Suspects” 118 07 Mastering the Art of Listening 122 D Timeless Foundations of Change 128 01 Human Beings and What Drives Them 130 02 Teams and Their Development 135 03 Organizations as Social Systems 140 E Driving Transformation Across Domains 144 01 About Traditional Strategy Development and Agile Strategizing 146 02 Effective Strategic Steering With OKR 161 03 Crafting Ecosystems Through Network Cooperation 175 04 Fostering Intrapreneurship 189 05 Making Innovation Thrive 211 06 Transforming Corporate Culture 230 07 Develop the Leadership—to Change the Game 252 08 Mastering Mergers and Acquisitions 274 09 (Re-)Designing an Organization 289 10 In Search of Operational Excellence 304 11 Engaging Your Organization in Sustainability 321 12 Navigating Digital Transformation 334 13 Building a Genuine Safety Culture 349 14 Implementing Change on the Shop Floor Level 363 F Insights From Thought Leaders 380 01 A Chat With John Kotter 382 02 Learnings From Klaus Doppler 384 03 The Wisdom of Edgar Schein 386 04 Unpacking Change With Ruth Seliger 390 G Tools, Literature, and Authors 392

About the Author :
The authors of this book are part of ICG Integrated Consulting Group, a European consultancy that originated in Austria. We are based in ten countries and look back on a rich forty-year history. Our team of over one hundred consultants shares a passion for effective, hands-on consulting that puts people first. To ensure sustainable change, we approach processes “inside and outside the skin,” integrating both facts and emotions. This way, we strive to contribute to what we call “meaningful organizations” in which people can reach their full potential. Over the years, we have engaged in numerous change processes across various sectors—from international corporations to public organizations and family-owned businesses. Taking co-creating and working on an equal footing with our clients seriously, we faced many unique challenges. In this book, we capture our collective knowledge