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55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers

55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers


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About the Book

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience.

About the Author :

Greg Hatcher has earned nearly every accreditation and award posible for an insurance-sales professional: CLU, CHC, ChFC, RHU, and REBC. He started and operated The Hatcher Agency in Little Rock, Arkansas, a top-performing agency in its market. Hatcher has served hs community in many roles, recently as president of Kiwanis Club 99, one of the largest and oldest Kiwanis clubs in the world.



Review :
"Following Greg's 55 Steps to Outrageous Service will result in your customers telling their friends about your wonderful business."
-- "Mike Brown, CEO, Arkansas Blue Cross and Blue Shield" "Greg's book is full of creative ideas for providing your customers unmatched service and ways to beat your competition. It is a must read for every salesperson and account manager."
-- "Ed Choate, President & CEO, Delta Dental of Arkansas" "Hatcher is an icon in marketing and time management. No business--regardless of size--can make a mistake by incorporating the principles in this book."
-- "John J. Flake, CCIM, Chairman, Flake and Kelly Commercial Real Estate" "I have observed Greg apply these principles for many years and they work. The principles are very simple and his book should be read by all employees."
-- "Gene Whisenhunt, Executive Vice President, Hickingbotham Investments" "I never tire of reading the timeless principles Greg has outlined in this most helpful book. All who work in the service industry will benefit from this quick and enjoyable read. We are indebted to Greg for motivating us to higher levels of outrageous service."
-- "Russ Harington, President & CEO, Baptist Health, Little Rock, Arkansas"


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Product Details
  • ISBN-13: 9781935166184
  • Publisher: Parkhurst Brothers Publishers Inc
  • Publisher Imprint: Parkhurst Brothers Publishers Inc
  • Height: 216 mm
  • No of Pages: 188
  • Spine Width: 15 mm
  • Weight: 454 gr
  • ISBN-10: 1935166182
  • Publisher Date: 01 May 2011
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: Outrageous Service Principles to Better Serve Your Customers
  • Width: 140 mm


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