Crowd Management: Risk, security and health(Events Management Theory and Methods)

This is the first text to present a system for crowd management which integrates security with the other concerns for the health and safety for crowds, looking at the theories and practices of the management processes, plans, monitoring and evaluation of crowds. The management of crowds in events and festivals is extremely complex as such situations are unpredictable. Whilst traditional planning is initially used, a fixed plan only works when the crowd is compliant. Every event management team now needs to understand the complexity, the decisions under uncertainty and the long tail risks in order to successfully plan and maintain optimum crowd safety. Structured into four sections (Risk, Management, Security and Health) with templates, explanation points and case studies throughout, each of the sections is written by experts who have global experience in their field of excellence. By William O’Toole, Events Management Specialist, Sydney, Australia with Dr Stephen Luke (Health) Senior Registrar, Team Rubicon Australia College of Intensive Care Medicine, Australia, Peter Ashwin (Security) Principal, Event Risk Management Solutions LLC, Idaho, USA, Dr Jason Brown (Risk) National Security Director, Thales Australia & New Zealand, and Andrew Tatrai (Crowds) Chairman (Non-Executive Director), Australian Concert and Entertainment Security The Events Management Theory and Methods Series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. Each compact volume contains overviews of mainstream management theories and methods, examples from the events literature, case studies, and guidance on all aspects of planned-event management. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. Series editor: Donald Getz. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources.

Table of Contents:
Introduction Ch 1 The Management Framework Introduction Complex Framework Input/process/output Factor analysis Phase change Ch 2 Decision Making on the Day Overview Introduction Resilience Section One: Risk Management Ch 3 Risk and Management Terminology used in risk management Risk management in organisational architecture Applying ISO 31000 to the decision process Ch 4 Crowd Risks and Advanced Tools Definition(s) for the security of crowds Advanced risk assessment Section Two: Crowd Management Ch 5 Crowd Behaviour Theory Crowd behaviour models Emergent behaviour Ch 6 Crowd Planning and Preparation Review checklist of planning methodology Section Three: Security Ch 7 Security Theory: Process, definitions, tools and techniques Introduction What is security? Security planning processes and methodology The site and layered security Emergency management Assessment of security threats Ch 8 Security: Hostile Attacks Introduction Low-capability high-impact attacks Background Context Understanding the components of terrorism risk Guarding and patrol measures Layered security Section Four: Health Ch 9 Integrating Health Introduction Event health planning (Process) Health risk assessment (Input) Integrated health plan (Output) Ch 10 Crowded Health Introduction Selecting health service providers Health service provision Health Command Glossary References Index