The Lean Information Management Toolkit
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The Lean Information Management Toolkit

The Lean Information Management Toolkit


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About the Book

With more and more businesses turning to lean information management (LIM) to cut costs and improve processes, now is the time to look at the benefits it can produce within your own organisation. By streamlining your business processes, this critical tool can help you cut waste and boost competitive advantage whilst dramatically improving knowledge-sharing within your organisation. Ark Group's Lean Information Management Toolkit provides best-practice tools, techniques and advice to help you deliver successful LIM projects. It will enable you to: *Improve the way your organisation captures, stores and retrieves key business records; *Quickly improve knowledge-sharing techniques between local and international departments and offices; *Reduce data and regulatory risks; *Improve electronic data and records management processes; *Improve information and office processes, increase efficiency, reduce error and boost productivity; *Minimise waste - in terms resources, time, materials and labour; *Implement a change management strategy; and *Learn from the successful LIM processes and strategies of leading organisations. Real-life in-depth case studies provide valuable insight into the successful LIM projects of UK Formula One, Lean Aerospace Initiative, St Andrew's University and UK NHS. The Lean Information Management Toolkit also comes with a complimentary CD-ROM packed with key resources and adaptable templates that you can use as part of your own LIM projects. These include: *Additional lean information management resources; *A Seven waste evaluation form template; *A 5S evaluation form template; *A Kaizen blitz evaluation template; *A cause and effect diagram template; *An improvement tracking template; and *A master schedule example.

Table of Contents:
Part one: Understanding and implementing lean information management Chapter 1: Introduction to lean information management...3 The improvement imperative...3 Information threat assessment...4 Introducing the idea of lean...5 The orgins of lean...6 Value to waste ratio...7 The further development of lean...7 Five core lean themes...8 Understanding the lean workplace...9 Introducing LIM...10 The goal of LIM...11 Chapter 2: Lean information management concepts...13 Cui bono?...13 Beginning the journey - ...14 Introducing the LIM framework...14 Components of LIM framework...14 Tackling information waste...19 Total LIM framework...20 Chapter 3: LIM techniques...21 Introducing LIM techniques...21 Technique one: Pull versus push...22 Technique two: Kanban...24 Technique three: 5S method...25 Technique four: Value stream mapping (VSM)...26 Technique five: Visual management...28 Technique six: Kaizen blitz...29 Technique seven: Cause and effect analysis...31 Blending the LIM techniques...32 Chapter 4: LIM Projects...35 Achieving a lean workplace...36 Portfolio of LIM projects...36 Project one: Deploying pull/push review to assess policy requirements...36 Project two: Using kanban to develop information technology systems requirements...37 Developing e-mail optimisation kanban...38 Project three: Deploying 5S to develop classification strategies...39 Lean insight five5...41 Project four: Improving information handling processes with value stream mapping...42 Project five: Visual management to support performance management and knowledge sharing.43 Project six: Kaizen events to improve legacy content management...45 Project seven: Cause and effect analysis to produce strategic information risk assessment for improved business intelligence...46 LIM projects key success factors...47 Chapter 5: Implementing LIM...49 Managing change...49 Lean information and change management...50 Implementing a change management strategy...51 Interview with a lean implementation expert...52 Stage one: Plan...54 Stage two: Do...55 Stage three: Check...56 Stage four: Act...56 Key definitions...57 Lean master schedules...58 Critical success factors...59 Chapter 6: Lean information and performance management...61 Introducing lean performance management...62 LIM performance management process...62 Implementing a LIM performance strategy...63 Tools supporting LIM performance management...64 Linking performance and benefits management...65 Chapter 7: Lean information and knowledge management...67 Knowledge management defined...67 The need for lean knowledge management...67 Exploding three LKM myths...68 The Lean Information Management Toolkit Lean knowledge management techniques...68 LKM skills and competencies...70 Chapter 8: The improvement journey...71 Back to the beginning - ...71 The future of LIM...71 Chapter 9: Final reflections from the executive editor...73 Part two: Case studies Case study 1: Interview with UK Formula One design guru, Graham Swinton...77 Lean design...77 Case study 2: Lean Aerospace Initiative's approach to information and knowledge assessment ...83 The history and development of lean...83 Introduction of lean production and design...83 Lean Aerospace Initiative...84 Getting started - LESAT...85 Gap analysis results...85 Impact and results...86 Case study 3: St Andrews University's total lean methodology and its impact on business information management...87 Context...87 JISC information projects...87 Organisational context...88 Implementing lean within the organisation...89 Case study 4: Implementing 5S technique within a UK NHS acute trust as part of national strategy...93 Systematic change...93 NHS and the lean journey...93 Lean information strategy...94 Corporate information principles...95 Introducing lean information technique - 5S...96 Results and impact...96 NHS lean strategy...98 Part three: Appendices Appendix 1: Lean information management resources...101 Appendix 2: Seven waste evaluation form template...103 Appendix 3: 5S evaluation form template...107 Appendix 4: Kaizen blitz evaluation template...113 Appendix 5: Cause and effect diagram template...115 Appendix 6: Improvement tracking template...117 Appendix 7: Master schedule example...119 Index...121

About the Author :
Robin Smith is currently head of information governance for Northampton General Hospital. He has worked extensively in the UK police service as a senior information management change manager. He is an established writer, masterclass leader and lecturer in the development of the open information society. He also authored the information risk and intelligence model (IRIM). He is currently completing his PhD in information risk management following his innovative studies of the global banking crisis. Robin was formerly marketing director of the Information and Records Management Society UK and will shortly publish his new book, Blackout; the coming collapse of the digital society. He is also the author of Information Risk Management: Valuing, Protecting and Leveraging Business Information (Ark Group, 2009) and Digitising Records and Information Assets (Ark Group, 2010). Andy Ibbitson is currently business improvement director at Carillion Local Government Services based in the West Midlands. He has worked in a number of companies delivering improvement through lean and Six Sigma methodologies, including Jaguar Land Rover and the National Health Service. He holds an MBA and an MSc from Coventry University, and is a member of the Chartered Management Institute. Andy is currently leading on the delivery of major improvement programs for his present employer in the civil engineering sector using lean and Six Sigma.


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Product Details
  • ISBN-13: 9781907787652
  • Publisher: Ark Group
  • Publisher Imprint: Ark Group
  • No of Pages: 121
  • ISBN-10: 1907787658
  • Publisher Date: 28 May 2011
  • Binding: Paperback


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