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Home > Business and Economics > Finance and accounting > Finance and the finance industry > Public finance and taxation > Beat the Cuts: How to Improve Public Services and Easily Cut Costs
Beat the Cuts: How to Improve Public Services and Easily Cut Costs

Beat the Cuts: How to Improve Public Services and Easily Cut Costs


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About the Book

How to improve public services and easily cut costs. While the public sector is faced with axing services to save billions and deliver 25% - 40% budget cuts, there are organisations that are not only saving services but improving them and massively cutting costs as a result. Public sector leaders are currently weighing up heart-wrenching decisions to slash public services. This book shows that these dilemmas can be avoided. With no complex change programmes, expensive IT projects or extended training courses, this book describes a simple but effective method. It starts with the key questions and actions that will overcome resistance to change, enthuse staff and get concrete results in weeks. One government department, described in the book, discovered how to remove 52% of the calls to its new contact centre, eliminate 91% of its process steps and drastically improve service to its users. A 25% - 40% cut in budget is easy when you know how. If you are involved in the public sector and don't want to see services decimated, this is a must read book. www.BeatTheCuts.com

Table of Contents:
Introduction Fundamental Ideas 1 Improving service cuts cost 2 Customer provides the reason 3 Appreciation for a system 4 Understanding variation 5 Flow and pull 6 Problem solving with HELP People 7 Good culture comes from good work 8 People want to do a good job 9 Real motivation comes from within 10 The waste of staff potential 11 Job roles must change Systems in Practice 12 Management traps 13 Flow versus scale 14 Not all work is valid 15 Measures drive behaviour 16 Behavioural pressures 17 Transactional services Complex Human Services 18 Beyond transactions 19 Inside in 20 Follow the customer Take Action 21 Create your own models 22 Subtle interventions 23 Start today Afterword Find out more Bibliography About the author Acknowledgements

About the Author :
Rob Worth is a service design consultant specialising in helping public sector bodies such as local authorities, the NHS and government agencies to drastically improve their service and massively cut their costs. After an MMath (Hons) in Mathematics, Rob honed his skills in the City at Chase Manhattan and JPMorgan before starting Worth Solutions Limited in 2003. He has since worked in many public and private sector organisations before deciding to put something back into society by concentrating on working with the public sector. In addition to consulting, Rob is a writer and a speaker who believes that getting the best from any system is easier than you think if you know the right thing to look at. He is outspoken on many topics including management, systems thinking, organisational improvement, learning and excellence in public services.

Review :
The thinking in `Beat The Cuts’ is an innovative way of designing work and Rob conveys new ideas such that they become easily applicable to produce tangible results.


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Product Details
  • ISBN-13: 9781907722721
  • Publisher: Rethink Press
  • Publisher Imprint: Ecademy Press
  • Height: 216 mm
  • No of Pages: 220
  • Spine Width: 11 mm
  • Weight: 261 gr
  • ISBN-10: 1907722726
  • Publisher Date: 22 Sep 2011
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: How to Improve Public Services and Easily Cut Costs
  • Width: 140 mm


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Beat the Cuts: How to Improve Public Services and Easily Cut Costs
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