Supporting Microsoft Windows XP Client Operating Systems 30 Hour Interactive Course
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Supporting Microsoft Windows XP Client Operating Systems 30 Hour Interactive Course

Supporting Microsoft Windows XP Client Operating Systems 30 Hour Interactive Course


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About the Book

This work offers Interactive Training "Just like your own private tutorial!" "TS Interactive" delivers the ideal method for supporting end users of Windows XP technologies. It is perfect for those following MCDST certification paths, or for IT professionals who support end users of Windows XP in their organisation. The course is presented by an expert instructor and combines engaging graphics with simulated exercises to provide a dynamic interactive learning experience. The course is self-contained, with 30 hours of training and a 300 page eBook on the CD. As each lesson is self-paced, your learning fits into your lifestyle and the speed is up to you!This critical IT course provides individuals who are new to Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Windows XP Professional in an Active Directory network environment, or Windows XP Home Edition in a workgroup environment. This course provides attendees with an overview of operating system concepts and provides step-by-step guidance for troubleshooting Windows XP systems. This is the first course in the Microsoft Certified Desktop Support Technician (MCDST) certification program. Upon completion of the Supporting Microsoft Windows XP Client Operating Systems course, you will be able to: Perform and troubleshoot an attended installation of the Windows XP operating system; Perform post installation configuration (user configuration, apply service packs, etc); Answer end user questions related to upgrading from a previous version of Windows; Troubleshoot system startup and user logon problems; Monitor and analyze system performance; Monitor, manage, and troubleshoot access to files and folders; Troubleshoot connecting to local and network print devices; Configure and troubleshoot hardware devices and drivers; Configure and troubleshoot storage devices; Configure and troubleshoot display devices; Troubleshoot network protocols and services; Configure and troubleshoot Advanced Configuration and Power Interface (ACPI); and, Configure and troubleshoot input and output (I/O) devices.You'll also be able to: Configure support for multiple languages or multiple locations; Troubleshoot security settings and local security policy; Configure and troubleshoot local user and group accounts; Troubleshoot the TCP/IP protocol; Configure and troubleshoot Internet Connection Firewall (ICF) settings; Troubleshoot name resolution issues; Configure and troubleshoot remote connections; and, Configure and troubleshoot end user systems using remote Desktop and Remote Assistance. This course is perfect for any individual tasked with supporting end users of Microsoft Windows XP technologies. This course is also ideal for new entrants into the IT field that are training for end user support positions. Finally, this course is also extremely beneficial for end users of Microsoft XP technology that are forced to provide their own troubleshooting. Students enrolled in this course should possess basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP. Students should also possess a basic understanding of TCP/IP settings and a basic understanding of the major desktop components and interfaces, and their functions.


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Product Details
  • ISBN-13: 9781905707300
  • Publisher: C.B.Learning
  • Publisher Imprint: TS Interactive
  • Height: 190 mm
  • Weight: 100 gr
  • ISBN-10: 1905707304
  • Publisher Date: 14 Feb 2007
  • Binding: CD-ROM
  • Spine Width: 15 mm
  • Width: 135 mm


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Supporting Microsoft Windows XP Client Operating Systems 30 Hour Interactive Course
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Supporting Microsoft Windows XP Client Operating Systems 30 Hour Interactive Course
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