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Creating the Knowledge-Based Business

Creating the Knowledge-Based Business


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About the Book

Offers practical tools and techniques for creating a knowlege-based business, and presents frameworks and processes for creating and sharing knowledge, tried and tested by leading-edge companies. The report also features a section on how to identify the technologies for your company's needs. International case studies include: Price Waterhouse; Monsanto; Anglian Water; and Buckman Laboratories.

Table of Contents:
Part 1 The momentum of knowledge management: why TQM and BPR are not enough; the role of knowledge in corporate success; thought leadership - shapers of the knowledge agenda; the foundations of knowledge management; knowledge management in practice. Part 2 The business intelligence survey. Part 3 Knowledge leadership: the knowledge champion - do we need a CKO?; the CEO contribution; leadership at all levels; knowledge teams; creating a knowledge management architecture; case studies. Part 4 The measurement gap: why measure intangible assets?; information and knowledge as critical resources; limitations of traditional accounting; new measures of success; identification of intangible assets; from asset value to usage value; justifying investment in knowledge management; the wider picture - the knowledge economy; case study. Part 5 Value adding processes: the role of IRM (information resources management); knowledge value chains; knowledge identification - the starting point; creating the knowledge base; sharing and diffusing knowledge; knowledge creation processes; knowledge conversion processes; knowledge through collaboration; protection and sustenance; strategic alliance; case studies. Part 6 Creating a collaborative culture: new structures, new cultures; the networked organization; the politics of knowledge; levers of change; workspaces that work; connections, communications and conversations; supportive reward systems; case studies. Part 7 Roles and skills for the knowledge age: understanding knowledge work; knowledge workers - new skills and attitudes; emerging roles - their recognition and development; the learning organization; team learning - some vital ingredients; theory into practice; case study. Part 8 The technology infrastructure: knowledge based systems; the first generation -what went wrong?; knowledge discovery tools; knowledge mapping and related tools; collaborative technologies; groupware and intranets; video and teleconferencing; case studies. Part 9 An agenda for action: opportunities and challenges; state-of-theory vs. state-of-practice; lessons from the leaders; knowledge management assessment; levers of value and change; critical success factors; forecasting the future; appendices.


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Product Details
  • ISBN-13: 9781898085270
  • Publisher: Business Intelligence
  • Publisher Imprint: Business Intelligence
  • Height: 300 mm
  • Returnable: N
  • ISBN-10: 1898085277
  • Publisher Date: 01 Jun 1997
  • Binding: Paperback
  • Language: English


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