Understanding Intercultural Communication

Table of Contents:
TABLE OF CONTENTS PART ONE: INTERCULTURAL COMMUNICATION: FOUNDATIONAL FRAMEWORKS Chapter 1: Why Study Intercultural Communication? Practical Reasons to Study Intercultural Communication Adapting to Global and Domestic Workplace Diversity Improving Multicultural Health Care Communication Engaging in Creative Problem Solving Enhancing Intercultural Relationship Satisfaction Deepening Self-Awareness Fostering Global and Intrapersonal Peace Intercultural Communication Flexibility Knowledge, Attitude, Skills Flexible Intercultural Communication: Four Criteria Mastering Intercultural Communication Flexibility A Staircase Model Communicating Flexibly Chapter 2: What Is Intercultural Communication? Culture: A Learned Meaning System Surface-Level Culture: Popular Culture Intermediate-Level Culture: Symbols, Meanings, and Norms Deep-Level Culture: Traditions, Beliefs, and Values Understanding Intercultural Communication: A Process Model Intercultural Communication Process: Overall Characteristics Intercultural Communication: Meaning Characteristics Practicing Intercultural Process Thinking Process Consciousness: Underlying Principles Intercultural Toolkit: Recaps and Checkpoints Chapter 3: What Are the Essential Cultural Value Patterns? Functions of Cultural Values Analyzing Cultural Values Identity Meaning Function Explanatory Function Boundary-Regulation Function Adaptational Function Analyzing Cultural Value Dimensions Discovering Cultural Values Identity: Individualism-Collectivism Value Pattern Power: Small-Large Power Distance Value Pattern Uncertainty: Weak-Strong Uncertainty Avoidance Value Pattern Sex Role: Feminine-Masculine Value Pattern Additional Value Orientation Patterns Value Orientations: Background Information Meaning: Doing-Being Activity Value Orientation Destiny: Controlling-Yielding People-Nature Value Orientation Time: Future-Past Temporal Value Orientation Space: Privacy-Communal Spatial Value Orientation Individual Socialization Development Independent Versus Interdependent Self-Construal Horizontal Versus Vertical Self-Construal Internal Versus External Locus of Control Intercultural Toolkit: Recaps and Checkpoints Chapter 4: What Are the Keys to Understanding Cultural and Ethnic Identities? Family and Gender Socialization Family Socialization and Interaction Patterns Gender Socialization and Interaction Patterns Cultural-Ethnic Identity Formation Cultural Identity Conceptualization Ethnic Identity Conceptualization Group Membership: Intercultural Boundary-Crossing Defining Acculturation and Enculturation Social Identity Factors Systems-Level Factors Individual-Level Factors Interpersonal-Ethnic Media-Level Factors Ethnic-Cultural Identity Change Process Ethnic-Cultural Identity Typological Model Racial-Ethnic Identity Development Model Intercultural Toolkit: Recaps and Checkpoints PART TWO: INTERCULTURAL COMMUNICATION SHOCKS: CROSSING BOUNDARIES Chapter 5: What Is Culture Shock? Understanding Culture Shock Culture Shock: Defining Characteristics Culture Shock: Pros and Cons Managing Culture Shock: Underlying Factors Managing Culture Shock: Initial Tips Intercultural Adjustment: Developmental Patterns The U-Curve Adjustment Model The Revised W-Shaped Adjustment Model Culture Shock: Peaks and Valleys Reentry Culture Shock Reentry Culture Shock: Surprising Elements Resocialization: Different Returnees' Profiles Intercultural Toolkit: Recaps and Checkpoints Chapter 6: What Is the Relationship Between Language and Culture? Human Language: Distinctive Features Arbitrariness Abstractness Meaning-Centeredness Creativity Understanding Multiple Language Rules Phonological Rules Morphological Rules Syntactic Rules Semantic Rules Pragmatic Rules Understanding Diverse Language Functions The Cultural Worldview Function The Cognitive Formation Function The Social Reality Function The Group Identity Function The Social Change Function Intercultural Toolkit: Recaps and Checkpoints Chapter 7: What Are the Major Differences in Intercultural Verbal Styles? Intercultural Low-Context and High-Context Communication Framework Defining Low-Context and High-Context Communication Low-Context and High-Context Communication Examples Low-Context and High-Context Verbal Style Comparisons Direct and Indirect Verbal Styles Complementary, Animated, and Understated Verbal Styles Informal and Formal Verbal Styles Beliefs Expressed in Talk and Silence Intercultural Conversation Process: Self-Disclosure Self-Disclosure: Verbal Revealment Versus Concealment Johari Window Intercultural Persuasion Process Linear-Logic Versus Spiral-Logic Persuasion Self-Credentialing and Self-Humbling Verbal Modes Face-Negotiation and Requesting Strategies Intercultural Toolkit: Recaps and Checkpoints Chapter 8: What Are the Different Ways to Communicate Nonverbally Across Cultures? The Importance of Nonverbal Communication What Is Nonverbal Communication? Action or Words? One Code, Many Interpretations Verbal and Nonverbal Similarities Forms of Nonverbal Communication Artifacts and Clothing Paralanguage Facial Expressions Gestures Haptics Boundary Regulation Regulating Interpersonal Boundary Environmental Boundaries Psychological Boundaries Regulating Time Intercultural Toolkit: Recaps and Checkpoints PART THREE: INTERCULTURAL CHALLENGES AND RELATIONSHIP DEVELOPMENT COMPETENCE Chapter 9: What Causes Us to Hold Biases Against Outgroups? Through our Lenses: Communication Filters Perception and Communication Ethnocentrism and Communication Stereotypes and Media Near-Sighted Focus: Ingroup/Outgroup Membership Boundaries Us Versus Them Where Do I Fit in? Intergroup Attributions Shattered Lenses: Prejudice, Discrimination, and Racism Prejudiced Remarks...or Innocent Jokes? Prejudice: Explanations and Functions Discrimination and Practice Different Types of Racism Reducing Prejudice and Racism Intercultural Toolkit: Recaps and Checkpoints Chapter 10: What Are the Best Ways to Manage Intercultural Conflicts? Intercultural Conflict: Cultural Background Factors Culture-Based Conflict Lenses Intercultural Conflict Perceptions Intercultural Conflict Goal Issues Perceived Scarce Resources Intercultural Conflict Process Factors Defining Conflict Styles Cross-Cultural Conflict Styles Cross-Ethnic Conflict Styles and Facework Competent Intercultural Conflict Skills Facework Management Mindful Listening Cultural Empathy Mindful Reframing Intercultural Toolkit: Recaps and Checkpoints Chapter 11: What Are the Challenges in Developing an Intercultural-Intimate Relationship? Developing Intercultural-Intimate Relationships: Invisible Challenges Different Cultural-Ethnic Membership Values Different Expectations on Autonomy-Connection Communication Decoding Issues Intercultural-Intimate Relationship Attraction: Facilitating Factors Perceived Physical Attractiveness Perceived Similarity Self-Disclosure Ethnic Identity and Self-Concept Intercultural-Intimate Conflict: Major Obstacles Encountering Prejudice and Racism Countering Racism and Prejudice: Coping Strategies Raising Secure Bicultural Children Raising Bicultural-Biracial Children Helping Children to Develop a Secure Identity Intercultural Toolkit: Recaps and Checkpoints Chapter 12: What Are the Communication Issues in Facing a Global Identity? The E.net Self: Local Versus Global Outlook Local Versus Global Identity Defining the Background of E-net'ers E.net'ers: Who Are They? E.net Identity: Dialectical Challenges Spatial Zone Dialectics Temporal Zone Dialectics Identity Zone Dialectics Global Identities in Action The Lens of Television: Identity Imitation Rap and Hip-Hop Music: Identity Expression Fashion and Gadgets: Identity Construction Video: Identity Transformation Intercultural Toolkit: Recaps and Checkpoints Chapter 13: How Can We Become Ethical Intercultural Communicators? Comparing Different Ethical Positions Ethical Absolutism Position Ethical Relativism Position Ethical Universalism Position Meta-Ethics: Contextualism Position Meta-Ethics: Procedures and Guidelines Identifying Key Meta-Ethics Concepts Meta-Ethical Decisions: Further Guidelines An Intercultural Discovery Path Model From Ethnocentrism to Ethnorelativism Becoming a Dynamic Global Leader In Conclusion... References Indexes

Review :
This student-centered text engages undergraduates through its presentation and discussion of key concepts by examples, questions, stories, and activities. The authors provide 'food for thought' and the 'proper utensils' for handling the material... This textbook is fresh because it contains many stories and examples that students will connect with." --Armeda C. Reitzel, Humboldt State University "The authors write clearly but with a sense of sophistication and depth, so that lower-division students can easily grasp the material--but senior students can be pushed to engage concepts, terms, and theories." --Fernando Delgado, Arizona State University West "I especially like the idea of 'posed questions' as chapter titles. It situates the reader in the context of inquiry. The use of figures, tables, photos, Jeopardy boxes, and intercultural checkpoints adds greatly to the cont..." --Arvind Singhal, Ohio University, Athens "One of the outstanding features of this text is the integration of innovative topics that are not included in other intercultural texts... The student-centered pedagogical approach in this text is the best I've encountered!" --Candice Thomas-Maddox, Ohio University, Lancaster