Mastering the Diversity Challenge: Easy On-the-Job Applications for Measurable Results

This easy-to-use guidebook goes beyond the basic requirements for mastering the diversity challenge. It not only provides practical, step-by-step guidelines and answers, but gives important reasons as to why managing diversity is good for overall business. Designed for quick and easy access to useful and practical checklists, tests, questionnaires, exercises, stories, experiential activities and new ideas-this important book will help you make a difference. Written in an easy-to-understand format, Mastering the Diversity Challenge identifies issues specific to designated groups and provides effective techniques for creating a level playing field. Specific on-the-job applications are provided for running meetings, building the team, opening the dialogue, and coaching and counseling. Mastering the Diversity Challenge exposes the elements of human interaction as the cornerstone of the workplace and helps you create a culture that encourages respect and promotes equality of opportunity. When implemented, these new and useful techniques will undoubtedly impact productivity-benefiting both the individual and the company.

Table of Contents:
The Diversity Issue in Management Today The Competitive Edge Quality Management Decreasing Employee Turnover Do You Know What Is Most Important to Your Employees? Questionnaire: What Is Most Important in My Job? Cost Reduction "Best Practices" Quick Quiz "Best Practices" Best Answers Summary Story: Cyclops Vision Impaired Creating The Motivational Climate Questionnaire: Culture Inventory Decoding Your Corporate Culture The Four-Step Solution The Pay-Off Summary Exercise: I Love It Here But... The Lonely Soul Inclusion vs. Exclusion Exercise: Invitation to a Cosmos Adventure A Cross-Cultural Experience Avoid Sexist Writing (Memo) Questionnaire: For Men Only Questionnaire: For Women Only Ideas for Creating Pockets of Sanity Creating Trust Action Plan Good Communication Shared Information Shared Decision Making Keeping Commitments Holding People Accountable Healing Souls Exercise: Diamonds in the Rough Developing People Decision Making Vision Communication Skills Goal Setting Change Management Skills Coaching Counseling Summary Getting Results Recognizing the Importance of High Performance Who's in Charge? Removing Barriers to Achievement Influencing Achievement Affirming Progress Managing Conflict Positive Change Model Planning for Accomplishment Worksheet Motivating Alignment Summary Fair Meeting Guidelines Prepare Publish the Agenda Structure Manage the Process Record Dealing with Disturbers Diversity Topics Summary Last Meeting Worksheet Team Building Exercises Jeopardy It Could Be a Wonderful World Stepping on Toes Stranded Team Spirit Performance Award Winner of the World Championship What Bugs Me Viewpoint Exercise Time Capsule To Reward Successes Brainwriting How Is It for You? An Equity Vision Warm-Up Exercises The Design Idiom Tell Them a Story Story Questions Quick and Easy Progress Survey Where Do We Go From Here? Action Plan Index

Review :
"This book is unique in that it doesn't isolate the diversity issues, but rather demonstrates how to master the diversity challenge by using good management practices that apply to most work situations." -HRMagazine "Managing diversity is a business management issue. It means...maximum individual development and opportunity for maximum individual growth and productivity. That goal is valid today and is one that benefits both the individual and the company..." Fern Lebo, From the Preface