Total Quality and Organization Development

What happens when you bridge the fields of Total Quality (TQ) and Organization Development (OD) to improve organizational performance? You get Total Quality and Organization Development. Here is a comprehensive and practical treatment of the impact TQ approaches to system performance has on OD. For the first time, views of organization change processes taken by academic researchers and practitioners in the fields of TQ and OD are bridged into a single text. Total Quality and Organization Development presents empowering insights, up-to-date tools, and challenging opportunities for organizational managers, OD practitioners, academicians, trainers, and students alike. When facing the fact that a true need exists to transform organization structures and corporate cultures, and to develop organizations to meet the challenges and demands of the next century, the principles and practices of total quality can aid in the transformation. OD was originated by a group of varied professionals, ranging from organizational psychologists to economists and philosophers who had a major role in developing the "human" side of work. The core philosophies of the parallel movements of OD and TQ are rapidly coming together as quality advocates deal with human factors in quality improvement and the technical and measurement factors that accompany such changes. This book will be a vital tool in making those changes successfully.

Table of Contents:
WHY TOTAL QUALITY IN ORGANIZATION DEVELOPMENT? The Nature of OD Driving forces Reshaping the OD Environment History and Approaches to OD in the U.S. HRM, OT, and Total Quality The House of Total Quality: An OD Opportunity Ethical Work Culture and Expanding OD Roles TQM Standards and the House of Total Quality OD, HRM, and the Total Quality Difference Barriers and Responses to Total Quality OD Implementation Review/Discussion Questions and Endnotes Abstracts/Case Study: GTE Directories Company OVERVIEW OF TOTAL QUALITY The Concept of Total Quality History of Total Quality Three Streams of Quality History The Era of the Quality Gurus Review/Discussion Questions and Endnotes Abstracts/Case Study: Lincoln Electric Company CUSTOMER SATISFACTION: TQ AND OD STRATEGY DIMENSIONS Total Quality Business Strategy Total Quality Business Strategy Planning Total Quality Business Strategy Management Total Quality OD Strategy Total Quality OD Strategy Planning Total Quality OD Strategy Management Review/Discussion Questions and Endnotes Abstracts/Case Study: Zytec Corporation Practitioner Assessment Instruments CONTINUOUS IMPROVEMENT: TQ AND OD PROCESS DIMENSIONS Total Quality Business Process Improvement Total Quality Business Process Planning Total Quality Business Process Management Total Quality OD Process Improvement Total Quality OD Process Planning Total Quality OD Process Management Review/Discussion Questions and Endnotes Abstracts/Case Studies: Xerox, Inc., Mercy Hospital Practitioner Assessment Instruments SPEAKING WITH FACTS: TQ AND OD The Nature of Quality Projects Total Quality Business Projects Total Quality Business Project Planning The Central Role of Teams in Quality Improvement Total Quality Business Project Management Total Quality Organization Development Projects Total Quality OD Projects Planning Total Quality OD Project Management Review/Discussion Questions and Endnotes Abstracts/Case Studies: The Mustang Rides Again at Ford, Quality in the IRS Practitioner Assessment Instruments RESPECT FOR PEOPLE: TQ AND OD PERFORMANCE DIMENSIONS Total Quality Business Performance Total Quality Business Performance Planning Total Quality Business Performance Management Total Quality OD Performance Total Quality OD Performance Planning Total Quality OD Performance Management Review/Discussion Questions and Endnotes Abstracts/Case Study: AT&T Universal Card Service Practitioner Assessment Instruments TQ/OD IMPLEMENTATION: THE TRANSFORMING PROCESS Guidelines for Implementation TQ Integrated Model for Managing and OD Change Process An Integrated Implementation Tool-QFD Barriers to Implementation Implementing Change Through OD at MVE International Quality Factors in Implementation Contingencies of Implementation Review/Discussion Questions and Endnotes Abstracts/Case Study: Joy Industries Index