Delivering Best Value in Library and Information Services
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Delivering Best Value in Library and Information Services: Conducting the Review

Delivering Best Value in Library and Information Services: Conducting the Review


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About the Book

Best Value lies at the heart of the Government's commitment to improve services and hold councils accountable to local people for the results they achieve. It is now a reality with legislation in force from April 2000 obliging all local authorities to publish a five-year programme indicating which services are to be reviewed. Library services are a large part of that process. This training package aims to help conduct best value reviews. It is focused around the "four Cs" of the best value review process: Challenge why and how each service is provided; Compare standards with other libraries and commercial enterprises; Consult customers and stakeholders about activities and priorities; and Compete to insure the quality of services provided equals or exceeds that of other providers. The emphasis of the one-day course is firmly on communiction, information sharing, continuous improvement, thinking creatively and building a vision for the future. It is aimed at those involved with the review process and can be delivered as a one-day course for managers and review team members, and as a half-day course for other staff.

Table of Contents:
Best value in context; best value - opportunities and threats; first visit to the review process; the importance of the review team; managing and planning the process; the role of inspection and external audit. Stage-by-stage through the review process: analysis; challenge, compete and compare; interim report; consult; performance indicators and benchmarking; action plan; links to annual service planning and the business cycle. Review and evaluation.


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Product Details
  • ISBN-13: 9781856043991
  • Publisher: Facet Publishing
  • Publisher Imprint: Library Association Publishing
  • Sub Title: Conducting the Review
  • ISBN-10: 1856043991
  • Publisher Date: 08 Mar 2000
  • Binding: SA


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