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Customers First

Customers First


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About the Book

This is a training resource which should ensure that staff working in any sector provide customers and clients with good service. The resource is written for the standards for Customer Service at NVQ Level 3. A separate Skills Bank (1-85356-645-4) and an Assessment Bank (1-85356-646-2) are also available. "Customers First" aims to build up customer practice skills throughout entire organizations, encompassing all employees, and is non-sector specific. The course provides assessment activities for every element, with integrated assignments and record-keeping documentation which should make gathering evidence straightforward. Candidates should begin with the Assessment Guide to familiarize themselves with the standards. The Skills Bank provides a source of activities, information and case studies to help candidates develop their skills, examine the tasks they already do at work and cover all the underpinning knowledge requirements. Once candidates have identified their current skill levels, they should plan the assessment activities they should undertake to put together their portfolio of evidence. Finally, the Assessment Bank contains a full range of activities and tasks to help with evidence-gathering and portfolio preparation.


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Product Details
  • ISBN-13: 9781853566660
  • Publisher: National Extension College Trust Ltd
  • Publisher Imprint: National Extension College Trust Ltd
  • Height: 300 mm
  • ISBN-10: 1853566667
  • Publisher Date: /10/1996
  • Binding: Hardback


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