Buy Managing in a Service-Focused World at Bookstore UAE
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Home > Computing and Information Technology > Managing in a Service-Focused World: I, team, stewards and marketplace
Managing in a Service-Focused World: I, team, stewards and marketplace

Managing in a Service-Focused World: I, team, stewards and marketplace


     0     
5
4
3
2
1



Out of Stock


Notify me when this book is in stock
X
About the Book

The transition from individual contributor to manager is arguably the hardest career change to make. It can be overwhelming, and there is plenty of bad advice around that will only make things worse.  The process is often unpredictable, chaotic and unstructured. But what if new managers had a framework to plan their personal and professional progress?  Thanks to the innovative approach in this book, they now do. In Managing in a Service-focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themselves, their team, their leaders and their customers. The book lets you quickly appreciate and apply the ideas in a way that engages staff at all levels and gives tangible benefits to all stakeholders. The book takes its examples from IT service management, but the clear and direct style means that managers in any industry can understand and implement the ideas.

Table of Contents:
Introduction: Management as a Service Part I: Personal Effectiveness 1: Leveraging Strategy Generation for  a Personal Success Strategy 2: Using Design Coordination for Your Personal Services 3: Building Your Service Knowledge Management System 4: Simplify Your Communications With Event Management 5: Applying Continual Service Improvement to Your Learning Part II: Effectiveness with Your Team 6: Using Business Relationship Management Thinking to Form a Great Team 7: Building Your Team’s Service Catalog 8: Maintaining Team Assets Through Effective Configuration and Change 9: Streamlining Team Workflow With Request Fulfillment 10: Improving Team Performance With Monitor Control Loops Part III: Effectiveness with Leaders 11: Applying Service Portfolio Thinking to Influence Leaders 12: Negotiating What is Expected of You Leveraging Service Level Management 13: Keeping Your Leaders Well Informed Using Transition Planning and Support 14: Make Your Leaders’ Lives Easier Through Strong Problem Management 15: Measuring Your Way to Continual Success Part IV: Effectiveness with the Marketplace 16: Get to Know Your Customers With Demand Management Thinking 17: Identifying Underlying Customer Needs Using the ITIL Warranty Processes 18: Managing Projects Using Release Management Principles 19: Helping Your Customers When Things Go Wrong 20: Assessing Performance To Prepare for Improvement

About the Author :
Roger K. Williams has spent over 20 years in retail, more than 18 years in IT, and in excess of 12 years in leadership roles at Fortune 50 companies. He has also earned numerous certifications including ITIL® Expert, PMP, COBIT® 5 Foundation, HDI Support Center Manager, ISO20000 Foundation, and Toastmasters Advanced Communicator Bronze. He has spoken at international conferences and panel sessions on ITSM and navigating the future of computing. His writings on managing attention and harnessing technology trends at the RogertheITSMGuy blog and on Google+ have garnered praise from a diverse audience.

Review :
“I have seen it on other books, read it in critics reviews ‘A real page turner, I could not put it down’.  I am glad to say that is how I felt about this book. Worth every penny you spend on it.”  


Best Sellers


Product Details
  • ISBN-13: 9781849286862
  • Publisher: IT Governance Publishing
  • Publisher Imprint: IT Governance Publishing
  • Language: English
  • ISBN-10: 1849286868
  • Publisher Date: 21 Aug 2014
  • Binding: Digital download
  • Sub Title: I, team, stewards and marketplace


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Managing in a Service-Focused World: I, team, stewards and marketplace
IT Governance Publishing -
Managing in a Service-Focused World: I, team, stewards and marketplace
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Managing in a Service-Focused World: I, team, stewards and marketplace

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    Fresh on the Shelf


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!