Everything You Want to Know About Organisational Change: (Everything You Want to Know About)

A practical, essential guide to managing change ...How can your organisation manage without it? Why do organisations change? What are the risks involved? Can we resist change? What is the best way to manage it? What are the key factors that drive change, and how? Why are some changes easier to survive than others? Be fully equipped to manage change These are just some of the questions that Darren Arcangel and Brian Johnson address in Everything you want to know about Organisational Change. This practical guide recognises that every organisation functions differently, has different goals, and faces different challenges. It will give you the tools you need to understand the factors influencing your organisation, to identify how your business must respond, and to implement the necessary changes. Your organisation will survive and become more efficient.

Table of Contents:
Introduction Chapter 1: Why do organisations Exist? The fundamental question Why IT? The business environment What is the function of the organisation? Corporate culture An example of perpetuating the organisation Chapter 2: Why Change the Organisation? Change is inevitable High-impact change IT is indispensable - Business goals Adaptation of the organisation Surviving change Why is IT so unresponsive? Facets of change management IT change management and the organisation Chapter 3: Change Issues Introduction Six facets of the organisation The politics of change Catalysts for organisational change Legacy systems Business goals Replacement options Approach to legacy software issues Service delivery improvements A major change issue: Outsourcing Internal communications IT capability Dependencies Chapter 4: Changing the Organisation Introduction Programme management Common issues in managing change Changing IS and IT The political perspective revisited The agenda Your role in the process of decision making The risk perspective A constraint perspective Responding to change Planning issues Business manager considerations Implementation tactics Customer satisfaction Business as usual Transition issues Chapter 5: Sizing and Building the Organisation Introduction Necessary work Numbers Needs of the organisation Grading Hierarchies Process hierarchy Using process roles Chapter 6: Using IT to Catalyse Business Transformations Introduction Merger or acquisition Defining requirements Changing business capabilities Opportunity Future proofing In times of radical change Obtain blueprints for the new IT infrastructure Chapter 7: Summary of Main Issues Introduction Summary of key issues The operating vision Strategy for the transformation Agenda for the transformation Execute the transformation Programme and project management IT skills Appendix 1: Mergers and Acquisitions Introduction Acquisitions Process alignment Technology People Process Maturity and scalability Technology Summary ITG Resources

About the Author :
Darren Arcangel is currently a VP at CA Technologies. He has held a number of senior positions focusing on IT transformations, including in the areas of project governance, data centre transformations and IT service management. He is an ITIL(R) v3 expert in ITIL service management. In his spare time, Darren loves participating in outdoor activities with his wife and children. Brian Johnson has held a number of key leadership and strategic roles in government and private companies. He was a part of the UK government team that created the ITIL(R) approach. He has written a number of books on ITIL(R), the software life cycle and the role of IT in business. When he isn't working or writing, Brian's passion is playing football.