Are Your Customers Being Served? by David Ryder - Bookswagon
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Home > Health, Relationships and Personal development > Self-help, personal development and practical advice > Advice on careers and achieving success > Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service
Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service

Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service


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About the Book

Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.


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Product Details
  • ISBN-13: 9781848390010
  • Publisher: Octopus Publishing Group
  • Publisher Imprint: Summersdale Publishers
  • Edition: Unabridged edition
  • Sub Title: How to Boost Profits by Delivering Exceptional Customer Service
  • ISBN-10: 1848390017
  • Publisher Date: 20 Sep 2007
  • Binding: Downloadable audio file
  • Language: English


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