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Home > Medicine & Health Science textbooks > Medicine: general issues > Health systems and services > Develop Your Interpersonal and Self-Management Skills: A Practical Resource for Healthcare Administrative and Clerical Staff
Develop Your Interpersonal and Self-Management Skills: A Practical Resource for Healthcare Administrative and Clerical Staff

Develop Your Interpersonal and Self-Management Skills: A Practical Resource for Healthcare Administrative and Clerical Staff


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About the Book

The ability to remain calm and work effectively under pressure use good interpersonal skills and function well within a team are just some of the competencies that NHS staff are required to demonstrate daily. All of this happens in an environment where there are angry distressed and aggressive patients and visitors as well as overworked and stressed colleagues. Develop Your Interpersonal and Self-Management Skills enables readers to offer good interpersonal service and take care of themselves in a challenging setting. It shows how to improve relations with both service users and colleagues and so leads to a less stressful more enjoyable and adaptable approach to working. This work brings together relevant case studies questions and points for reflection and discussion along with self assessment questions and action plans to reinforce learning. It is vital reading for all healthcare professionals with direct patient contact including administrative and clerical staff their managers and teachers.

Table of Contents:
Part one: Communication - Good communication. What is 'communication'? Basic listening skills. Communicating with people 'in difficulty'. Understanding strong emotions. Helping a distressed person. Giving bad news and unwelcome information. Communicating with people whose behaviour is challenging. Assertiveness. Handling angry and abusive behaviour. Communicating when there is a difference. Difference and diversity. Working with communication differences. Faceless communication. Telephone skills. Email skills. Part two: Managing yourself - So much to do, so little time. Managing time and delegation. Understanding what motivates you. Overcoming procrastination. Handling problems, choices and dilemmas. Problem solving. Decisions and dilemmas. Part three: Working together - Collaborating. Working in a team. Making meetings meaningful. Speaking your mind and striking bargains. Giving and receiving feedback. Negotiating skills. Part four: Taking care of yourself - Emotional wellbeing. Stress - the good, the bad and the ugly. Recognising stress. How our thoughts influence our emotional wellbeing. What can I do to help myself? Seeking professional help. Me, myself, I. The importance of self understanding. Learning more about yourself.

About the Author :
BACP Accredited Counsellor, Counselling Supervisor, Trainer and Writer


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Product Details
  • ISBN-13: 9781846191077
  • Publisher: Taylor & Francis Ltd
  • Publisher Imprint: CRC Press
  • Height: 254 mm
  • No of Pages: 154
  • Weight: 364 gr
  • ISBN-10: 1846191076
  • Publisher Date: 20 Mar 2007
  • Binding: Paperback
  • Language: English
  • Sub Title: A Practical Resource for Healthcare Administrative and Clerical Staff
  • Width: 178 mm


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Develop Your Interpersonal and Self-Management Skills: A Practical Resource for Healthcare Administrative and Clerical Staff
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Develop Your Interpersonal and Self-Management Skills: A Practical Resource for Healthcare Administrative and Clerical Staff
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