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Product Development for Technical and Non-Technical Managers and Practitioners: A 12 Steps Approach

Product Development for Technical and Non-Technical Managers and Practitioners: A 12 Steps Approach


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About the Book

The ability to efficiently develop new products and services can be significant towards a firm's ability to thrive, survive, and grow. In the everchanging marketplace, time to market, customer value creation, resource optimization, and many other key performance indicators (KPI's) are becoming major competitive drivers. To achieve these and other goals, technical and non-technical managers need to work in unison towards creating extraordinary value for customers.

Product Development for Technical & Non-Technical Managers & Practitioners: A 12 Steps Approach provides a hands-on practical 12 step-by-step approach for new product development and other development efforts such as product modifications, improvements, and updates. There are templates and examples throughout the book for the reader to use and reinforce their learning experience. This real-world approach with case studies based on actual events is beneficial towards applying the various product development tools and techniques.

Communication, coordination, and collaboration, the 3Cs, are paramount to success. Product Development for Technical and Non-Technical Managers and Practitioners can serve as a tool for establishing mutual understanding and appreciation between technical and non-technical managers by providing insights from other perspectives and enhancing the 3Cs. Using the 12 step methods, technical and non-technical personnel can create a standard set of tools and techniques for developing competitive strategies. Further, using these tools will encourage all team members to engage in open and transparent dialogues, conducive to developing high-performing teams. Users can pick and choose how to use this book based on their specific needs. Ultimately, the goal is to enable Product Development teams to perfect their processes by repetition.



Table of Contents:
  • The Art of Managing Product Development 
  • THE 12 STEPS APPROACH 
  • Step One: Identifying Client Needs
  • Capturing The Client's Needs
  • CLOSING CASE: "This is Not what I Wanted"
  • Step Two: Initial Design 
  • Getting Started 
  • An Architectural Design 
  • Mock-Up and Miniature 
  • Electronic 3-Dimensional Modeling 
  • Initial Conceptual Drawings 
  • Virtual Reality
  • CLOSING CASE: The Frankenstein machine
  • Step 3: Prepare Specifications and Estimates
  • Specifications 
  • The Art of Estimating
  • CLOSING CASE: too early to provide accurate details
  • Step 4: Preliminary Design Review
  • The PDR Outline Narratives
  • Exiting the Preliminary Design Review and Transitioning to Critical Design Review
  • Template for Exiting PDR
  • From Preliminary Design to Critical Design
  • CLOSING CASES: manage risk carefully
  • Step 5: Critical Design Review
  • Guidelines for Critical Design Review (CDR) Template
  • Transition from CDR to Implementation
  • CLOSING CASE: Game on, now the rubber meets the road
  • Step 6: Detailed Designs
  • Detail Drawings 
  • Assembly Drawings
  • Assembly Charts
  • Work Instructions
  • Bill of Materials
  • Managing Engineering and Design Changes via an Engineering Change Notification (ECN)
  • Additional Considerations and Contributions from the Development Team
  • CLOSING CASE 1: Intoxication during work hours
  • CLOSING CASE 2: Metal Scrap at a Machine Shop
  • Step 7: Manufacture and Procurement
  • Manufacturing
  • Purchasing and Procurement
  • Supplier Selection
  • Supplier Management
  • CLOSING CASE: I can't build it like a swiss watch
  • Step 8: Assembly and Integration
  • Assembly
  • Integration
  • Closing Case: We Need a Happy Box
  • Step 9: Testing, Verification and Validation
  • Testing
  • Verification and Validation
  • CLOSING CASE: So This is what verification and validation means
  • Step 10: Customer Acceptance
  • CLOSING CASE: I don't like my remote
  • Step 11: Product Delivery
  • CLOSING CASE
  • Step 12: Training and After Sales Support
  • Training 
  • After Market Support
  • The Goal of Aftermarket Support 
  • Customer Resource Management (CRM)
  • The Customer Support Center
  • Field Service
  • Self Service Kiosk 
  • Social Media Platforms
  • CLOSING CASE: what we have here is a failure to communicate


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Product Details
  • ISBN-13: 9781792477072
  • Publisher: Kendall/Hunt Publishing Co ,U.S.
  • Publisher Imprint: Kendall/Hunt Publishing Co ,U.S.
  • Language: English
  • Sub Title: A 12 Steps Approach
  • ISBN-10: 1792477074
  • Publisher Date: 30 Aug 2021
  • Binding: Spiral bound
  • No of Pages: 277


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Product Development for Technical and Non-Technical Managers and Practitioners: A 12 Steps Approach
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