Human Experience at Work: Drive Performance with a People-focused approach to Employees

The only way for HR professionals to ensure sustainable top performance from their workforce is by taking a people-focused approach to their employees. To outperform their competitors, businesses need happy, engaged and committed employees performing to their full potential. Investing in new technologies or embracing people analytics won't achieve this but a people-focused approach will. It not only improves staff engagement, productivity and wellbeing but also secures the benefits for the business with Deloitte reporting in 2019 that 'organizations focusing on human experience are twice as likely to outperform their peers in revenue growth over a three-year period.' Human Experience at Work is a practical guide for HR professionals and those responsible for talent management which provides advice, examples and guidance on how to embed people-centred approach to staff development. Human Experience at Work covers what human experience is, the benefits for the organization, the benefits for employees, how to make it part of a talent management and organizational development strategy and how to leverage it. There is also coverage of how focusing on people and allowing them to be themselves at work creates a more diverse and inclusive work environment. Supported by case studies, insights, and examples from companies including GSK, Ford, IKEA, Fotile, Grenade, Huel, and Moneypenny.

Table of Contents:
Section - 00: Introduction; Section - 01: The human experience; Section - 02: Why humanity demands a new model for work; Section - 03: Accelerating holistic, human-centred and experience-driven business; Section - 04: Delivering world-class human experiences at work; Section - 05: Reset, refresh and relaunch work around life; Section - 06: Evolving human experiences at work; Section - 07: Epilogue; Section - 08: References; Section - 09: Index

About the Author :
Ben Whitter is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Ben Whitter was recognized by Thinkers50 as one of the top management thinkers in the world for 2021 for his 'compelling' EX research. Ben Whitter is best known for pioneering and popularizing the concept of employee experience worldwide. Based in Cheshire, UK, but operating globally, he shares his work & research through popular keynotes, advisory services, coaching and the global HEX Practitioner programme. In 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine.

Review :
"Employee Experience has never been more challenging or important. Ben Whitter offers pragmatic tips and tools as well as compelling EX research. The result is required reading." "People will go above and beyond if you appreciate, trust and empower them. This book provides an excellent insight into the importance of a positive human experience at work. Recommended reading for any business leader." "A strong, human-centered company culture is what separates market leaders from every other employer. Human Experience at Work navigates through best practices in hiring, leading, and growing employees who develop a healthy organization in return." "Having the right people culture is integral to the success of any company. Human Experience at Work provides crucial advice to help you motivate your colleagues, get them on board and keep them there." "Today's world is undergoing major changes unseen in a century. It has become a business mandate to promote a human-centered management philosophy and practices. This is more urgent than ever before and relates to all business activities. This new book from Mr. Whitter features ground-breaking research and explorations. It is a masterpiece worth reading." "Organizations have shifted their focus way beyond profit. Every leader has a responsibility to our planet, our people and our purpose as a human race. Having a systemic way to think through a different workplace experience and beyond, will help many more to immerse themselves in their own way of creating something special. The future of work is already here and the more we co-create it, the more 'skin in the game' we have - this book will help you to co-lead it!" "People make organizations successful. Successful organizations are progressing humanity, society, and the planet. In this new book, Ben Whitter not only presents a compelling case for why creating a meaningful Human Experience at Work for all stakeholders is the key to organizational success, but he also provides a holistic development approach that is both profound and pragmatic. His work is leading-edge and revolutionary!" "Very powerful. This excellent book brings front and centre the importance of people to the social fabric of the business. Ben Whitter brilliantly captures the essence of what purpose-led organizations must do to create an environment where their people can thrive. A must-read book for anyone interested in building an organization fit for the 21st Century." "Everyone who is concerned about creating a positive culture within your organization, who wants to create a great place to work, and cares about employees and their experiences, should read Human Experience at Work. This book will give you a great framework and ideas to move forward in building an experience that will keep your employees happy and wanting a long career within your organization." "Employee Experience (EX) and wellbeing is the cornerstone of every company now. Based on years of research from all over the world, Ben Whitter shares his findings and ways of bringing EX to life in a human-centred and holistic manner. If you want a deeper understanding of what HR will look like in the future and how to successfully enable your business through your people, this book is absolutely essential reading!"