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Home > Computing and Information Technology Books > Business applications > Enterprise software > SAP (Systems, applications and products in databases) > Mastering Microsoft Dynamics 365 Customer Engagement: An advanced guide to developing and customizing CRM solutions to improve your business applications
Mastering Microsoft Dynamics 365 Customer Engagement: An advanced guide to developing and customizing CRM solutions to improve your business applications

Mastering Microsoft Dynamics 365 Customer Engagement: An advanced guide to developing and customizing CRM solutions to improve your business applications


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About the Book

No detailed description available for "Mastering Microsoft Dynamics 365 Customer Engagement".

Table of Contents:
Table of Contents

  1. Working with Sales
  2. Working with Service
  3. Working with Marketing
  4. Understanding the New Unified User Interface
  5. Designing Unified Interface Apps
  6. Customization Enhancements in Dynamics 365
  7. Business Process Flows and Rules in Dynamics 365
  8. Client-Side Scripting
  9. Plugin Development with Dynamics 365
  10. Working with the XRM Framework
  11. Mobile Enhancements in Dynamics 365
  12. Virtual Entities in Dynamics 365
  13. Working with Dynamics 365 Portals
  14. Configuration Enhancements in Dynamics 365
  15. Analytics with Dynamics 365 (Word and Excel Templates)


About the Author :
Somani Deepesh :

Deepesh Somani is a Microsoft Dynamics CRM architect/practice lead at Dynamisity and a corporate trainer. He has been a Microsoft MVP awardee since 2015 and was recognized as one of the top 50 CRM bloggers in 2019 by Feedspot. He has developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads and 4.4 rating on the Play Store. He is experienced in working in different domains with teams from many countries and multinational companies and has authored two other Packt books.


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Product Details
  • ISBN-13: 9781788993838
  • Publisher: Packt Publishing Limited
  • Publisher Imprint: Packt Publishing Limited
  • Edition: Revised edition
  • No of Pages: 572
  • Sub Title: An advanced guide to developing and customizing CRM solutions to improve your business applications
  • ISBN-10: 1788993837
  • Publisher Date: 23 Sep 2024
  • Binding: Digital (delivered electronically)
  • Language: English
  • No of Pages: 572


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Mastering Microsoft Dynamics 365 Customer Engagement: An advanced guide to developing and customizing CRM solutions to improve your business applications
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Mastering Microsoft Dynamics 365 Customer Engagement: An advanced guide to developing and customizing CRM solutions to improve your business applications
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