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Outsourcing: A Practical Guide, Second Edition

Outsourcing: A Practical Guide, Second Edition


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About the Book

Outsourcing remains a global growth industry. New technologies and approaches have transformed the way in which services can be delivered with ever better service quality and lower cost, with robotic process automation (RPA) significantly reducing the numbers of supplier personnel required to deliver such projects, and the application of artificial intelligence tools dramatically improving some of the service outputs and outcomes. Now that the world is facing up to the impact of Covid-19 in terms of pressures on cost bases and the realisation that far more roles than previously understood can be effectively undertaken remotely, we can anticipate that there will be a further step change in the use of outsourcing as a core business strategy. This book is the fully updated second edition of the key text on outsourcing written by the market-leading global technology and sourcing team at DLA Piper, one of the world's largest law firms. Writing from both a legal and commercial perspective, it considers the complete lifecycle of an outsourcing contract and the variety of legal and contractual issues that can arise in connection with such a project, from the initial genesis of the proposal to outsource all the way through the procurement process and onto post-contract signature contract management. In so doing, it also breaks down the core outsourcing contract into its constituent parts, explains the rationale for the relevant provisions (from both a customer and service provider perspective), and provides guidance as to current market practice, options and trends, including individual nuances relevant to particular jurisdictions. The second edition also features new coverage of: *The use of cloud 'backbones'; *New technologies such as RPA/artificial intelligence; *Digital transformation; *Data privacy; and *Outsourcing in heavily regulated sectors. Whether you are a user of outsourced services, an adviser on outsourcing projects or working with a service provider engaged in the provision of the outsourced services itself, this publication will provide you with an end-to-end guide to the outsourcing contracting process and the detailed terms to be considered and carefully negotiated.

Table of Contents:
Part 1: Preparing to outsource Introduction 7 Kit Burden DLA Piper State of the outsourcing market 11 Kit Burden DLA Piper Overview of the procurement, negotiation and delivery process 21 Kit Burden DLA Piper Part 2: Practical guidance and risks Role of the client 47 Conor McEneaney Mark Rasdale DLA Piper Overcoming practical perils and pitfalls 69 Paul Allen DLA Piper Multi-jurisdictional deals 85 Vinny Sanchez DLA Piper Service integration and management/multi-vendor projects 97 Gareth Stokes DLA Piper Different types of outsourced services 117 Mark Rasdale DLA Piper Part 3: Key provisions and issues Due diligence and transition 131 Sami Rintala DLA Piper Services and service levels 145 Kristof De Vulder DLA Piper Charges and charging models 183 Kit Burden Joris Willems DLA Piper Warranties and delivery commitments 199 Anne Friedman DLA Piper Confidentiality, intellectual property and data 221 John McKinlay DLA Piper Liability and indemnities 243 Nicholas Boyle Clare Gregory DLA Piper Human resources and Acquired Rights Directive/Transfer of Undertakings (Protection of Employment) 259 Kai Bodenstedt Clare Gregory DLA Piper Termination and step-in rights 275 Chloe Forster DLA Piper Assets and third-party contracts 299 Gregory Manter DLA Piper Governance, vendor management and dispute resolution 321 Simon Kenyon DLA Piper Renegotiations, retenders and termination assistance 339 Jeanne Dauzier Jonathan Rofe DLA Piper Part 4: Miscellaneous issues Artificial intelligence in outsourcing 355 Nicholas Boyle Gareth Stokes DLA Piper Data protection 387 Rachel de Souza Ross McKean Scott Thiel DLA Piper Regulated outsourcing 403 Duncan Pithouse Jan Pohle DLA Piper Part 5: Regional views Australia 413 Nicholas Boyle DLA Piper Belgium 417 Kristof De Vulder Raf Schoefs DLA Piper China 423 Scott Thiel DLA Piper France 427 Jeanne Dauzier Jonathan Rofe DLA Piper Germany 431 Jan Pohle DLA Piper Italy 439 Alessandro Ferrari Filippo Grondona Giacomo Lusardi DLA Piper Netherlands 443 Joris Willems DLA Piper United Arab Emirates/Middle East 447 Paul Allen DLA Piper United Kingdom 453 Kit Burden DLA Piper United States 457 Gregory Manter DLA Piper About the authors 461 About Globe Law and Business 471


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Product Details
  • ISBN-13: 9781787424302
  • Publisher: Globe Law and Business Ltd
  • Publisher Imprint: Globe Law and Business Ltd
  • Edition: New edition
  • Language: English
  • Sub Title: A Practical Guide, Second Edition
  • ISBN-10: 1787424308
  • Publisher Date: 31 Jan 2021
  • Binding: Hardback
  • Height: 240 mm
  • No of Pages: 472
  • Width: 160 mm


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