Knowledge Retention: Protecting Corporate Memory
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Knowledge Retention: Protecting Corporate Memory

Knowledge Retention: Protecting Corporate Memory


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About the Book

Key report features Analysis and case studies addressing the challenge of knowledge retention from various viewpoints Practical guidance on creating the right knowledge retention strategy for your business Advice on developing a methodology for capturing knowledge and fostering a culture of learning Global case studies featuring Oxfam and Israel Aerospace Industries to illustrate knowledge retention principles discussed in the report. Knowledge Retention is the first Ark Group report to feature QR codes, which allow you to access additional information easily by scanning codes provided at relevant points in the text. About this report Your employees are by far your most important assets, but how do you avoid losing valuable knowledge when they say goodbye? Without a formal knowledge retention strategy, your employees will take what they know about your customers and best practices with them when they leave. Lost wisdom takes time and money to rebuild, which impacts not only on your reputation and competitive edge, but also your company's bottom line. A report by the Society of Human Resource Management highlights that: direct replacement costs can reach up to 50 - 60% of an employee's annual salary total costs associated with turnover range from 90 - 200% of annual salary Find out how to implement best practice with Knowledge Retention: Protecting Corporate Memory, a multi-contributor report featuring authors from around the world sharing their experiences and perspectives.

Table of Contents:
Executive summary ...VII About the authors ...IX Strategies for knowledge retention in times of change ... 1 By Margaret McNaull, head of the Project Management Centre of Excellence, AstraZeneca Key questions to inform knowledge retention strategy ... 1 Considerations for implementation of strategy ... 2 In practice ... 5 Articulating critical knowledge areas ... 9 By Larry Todd Wilson, founder and director, Knowledge Harvesting, Inc. Meeting the challenge ... 9 1 - Starting the conversation ... 9 2 - Achieving focus... 11 3 - Maintaining focus ... 14 Critical knowledge identification methodology ... 17 By Jose Carlos Tenorio Favero, head of knowledge management, GMI SA Consultant Engineers Introduction ... 17 Critical knowledge identification methodology ... 17 Recommended methods for critical knowledge development ... 26 Future considerations for knowledge management ... 28 To know tomorrow almost everything we knew yesterday ... 31 By Moria Levy PhD, CEO, ROM Knowledgeware Initiating a knowledge retention project ... 31 Deciding on the experts ... 33 Knowledge retention stages ... 34 Mapping and prioritising ... 34 Transferring ... 35 Embedding the knowledge... 36 Best practices ... 36 Summary ... 38 You don't need a crystal ball to plan for the future - Why your organisation needs to implement a knowledge management and retention strategy ... 41 By Ken Mall, managing director, EDSI Consulting Creating your roadmap for success ... 41 Outlining a successful work plan ... 43 Barriers to knowledge sharing ... 46 Performance measures ... 46 Integrating knowledge sharing into the employee lifecycle ... 49 By Kacie Walters, director, knowledge management, Forsythe Technology Recruit - Attracting the right talent ... 49 Onboard - Ramping up talent ... 50 Active - Contributing to organisational knowledge ... 53 Exit - Transitioning knowledge ... 55 Alumni - Building a community ... 56 Conclusion ... 56 Communities of practice - How to increase employee retention by fulfilling social needs ... 57 By Sapta Putra Yadi and Iqbal Fajar, directors, Knoco Indonesia Communities of practice as social media ... 58 Conclusion ... 63 Storytelling - A method for the retention and transfer of knowledge ... 65 By Javier Martinez Aldanondo, KM manager, Catenaria and director, Knoco Chile Stories as a learning tool ... 68 Stories to transfer knowledge ... 70 Stories are all we have ... 73 A personal framework for knowledge retention and transfer programmes ... 75 By Michael Kelleher, principal consultant, DNV GL Introduction ... 75 A KRT framework ... 76 Reflections ... 80 Knowledge continuity - Keeping and sharing experts' critical knowledge - Best practice at the Israel Aerospace Industries ... 83 By Avi Kedem, chief knowledge officer, Israel Aerospace Industries The need for knowledge preservation ... 83 Structured process ... 84 Stakeholders in the process, and their tasks ... 89 Useful information and recommendations ... 91 Conclusion ... 93 Managing complexity and risk in knowledge sharing - A case study of Oxfam International ... 95 By Gabriele Sani, intranet manager, Oxfam International Challenges ... 95 The road so far ... 96 The future ... 99

About the Author :
Margaret McNaull, Head of Project Management, AstraZeneca - Strategies for knowledge retention in times of change Larry Todd Wilson, Director, Knowledge Harvesting, Inc - Articulating critical knowledge areas Jose Carlos Tenorio Favero, Head of Knowledge Management, GMI SA Consultant Engineers - Critical knowledge identification methodology Moria Levy, CEO at ROM knowledgeware - To know tomorrow almost everything we knew yesterday Ken Mall, EDSI solutions - a workforce development, customised training and consulting company - You don't need a crystal ball to plan for the future - why your organisation needs to implement a knowledge management and retention strategy Kacie Walters, Director, Knowledge Management, Forsythe Technology - Integrating knowledge sharing into the employee lifecycle Sapta Putra Yadi and Iqbal Fajar, Directors, Knoco Indonesia - Communities of practice - How to increase employee retention by fulfilling social needs Javier Martinez Aldanondo, KM Manager at Catenaria and Director, Knoco Chile - Storytelling - A method for the retention and transfer of knowledge Michael Kelleher, Principal Consultant: Knowledge Management Advisory Services, Det Norske Veritas - A personal framework for knowledge retention and transfer programmes Avi Kedem, Chief Knowledge Officer, Israel Aerospace Industries - Knowledge Continuity - Keeping and sharing experts' critical knowledge - Best practice at the Israel Aerospace Industries Gabriele Sani, Intranet manager, Oxfam International - Managing complexity and risk in knowledge sharing - A case study of Oxfam International


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Product Details
  • ISBN-13: 9781783580996
  • Publisher: Ark Group
  • Publisher Imprint: Ark Group
  • No of Pages: 112
  • ISBN-10: 1783580992
  • Publisher Date: 31 Jan 2014
  • Binding: Paperback


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