Buy Knowledge Auditing: An Activity-Based Method for Organisational Success
close menu
Bookswagon
search
My Account
Home > Jurisprudence and general issues > Legal profession: general > Knowledge Auditing: An Activity-Based Method for Organisational Success
Knowledge Auditing: An Activity-Based Method for Organisational Success

Knowledge Auditing: An Activity-Based Method for Organisational Success


     0     
5
4
3
2
1



Out of Stock


Notify me when this book is in stock
X
About the Book

In business, it's not always about who you know. When it comes to successfully achieving your organisational goals, it's worth considering what you know. More specifically, what your employees know. Find your buried business treasure Intangible assets make up more than 80% of market capitalisation and that makes now a great time to evaluate the role that knowledge plays in your operational capability and capacity. By undertaking a knowledge audit, you have the chance to reduce costs and wasted time, increase productivity, improve hiring, and align training with work. What knowledge auditing can do for you Knowledge Auditing provides a simple, practical guide to auditing knowledge. Using this coherent method, you can identify the critical knowledge required by specific activities to achieve corporate objectives. Introduces the power of the knowledge value chain: from task to activity to business process Leads to improved operational performance at a lower cost through better use of knowledge Results in shorter ramp-up time for new hires or transferees Contains three practical knowledge audit templates.

Table of Contents:
Executive summary ...VII About the author...IX Dedication and acknowledgements ...XI Part One: The knowledge audit process Chapter 1: Introduction ... 3 Chapter 2: The business challenges ... 7 The aging workforce ... 7 Market turbulence ... 8 Globalization ... 8 Process knowledge ... 9 Hiring and recruitment ... 10 Training ... 11 Job aids ... 11 Chapter 3: The knowledge value chain ... 13 Value chains and workflow ... 13 Identifying organizational goals ... 15 Exploratory technique to identify goals ... 15 The facilitator role ... 16 Identification of objectives ... 17 Business processes ... 18 Activities ... 18 Chapter 4: Lean and activity auditing ... 21 Re-creation of knowledge ... 22 Lack of knowledge ... 23 Low quality knowledge ... 26 Excess knowledge ... 27 Caution ... 28 Chapter 5: Activities and knowledge ... 29 Obstacles ... 29 Knowledge structure ... 30 Conclusion ... 36 Chapter 6: The activity-based knowledge audit ... 37 Facilitation and preparation ... 37 Workflow documentation analysis ... 39 Walkthrough ... 39 Observation ... 40 Workshop sessions ... 40 Interviews ... 44 Chapter 7: Business problem #1 - Hiring for knowledge ... 45 Role vs activity ... 46 Knowledge item list ... 46 Applicant screening ... 49 Resource locations ... 49 Measurement ... 49 Chapter 8: Business problem #2 - Teaching knowledge ... 51 Blended learning ... 51 Layered learning ... 52 Building training from the itemized list ... 53 Measurement ... 54 Chapter 9: Business problem #3 - Just in time knowledge ... 55 The team... 55 Categories of job aids ... 56 Job aid focus areas ... 57 Building the job aids ... 59 Maintenance ... 59 Measurement ... 59 Chapter 10: Integrating a coherent knowledge process ... 61 Level 1 - Standalone single unit use ... 61 Level 2 - Integrated single unit use ... 62 Level 3 - Standalone multiple unit use ... 62 Level 4 - Integrated multiple unit use ... 63 Level 5 - Integrated enterprise use ... 63 Chapter 11: Cultural changes ... 65 Chapter 12: Continuous improvement ... 69 Improvement areas ... 69 Audit areas ... 71 Monitoring ... 73 Chapter 13: Beyond the knowledge audit ... 75 Low-value knowledge conditions ... 75 Measurement ... 78 Part Two: Appendices Appendix 1: Activity-based KM audit template ... 81 Appendix 2: Communication plan template ... 93 Appendix 3: Project management template ... 99

About the Author :
MATTHEW LOXTON is a certified knowledge management practitioner with extensive international experience in putting knowledge to work in achieving organizational goals. He has served in senior, global KM roles in the US and Australia. Matthew holds a master's degree in knowledge management from the University of Canberra. He is a peer reviewer for the international journal of Knowledge Management Research & Practice, and he has written numerous KM articles for various publications. Pro bono roles have included KM and IT governance work with the Queensland Emergency Medicine Research Foundation (QEMRF) and the St. Andrew's Medical Research Institute (SAMI). Matthew currently works as a senior analyst for knowledge management at Whitney, Bradley, & Brown, contracting to the Veterans Health Administration, and he regularly blogs on knowledge management and organizational learning - see http://mloxton.wordpress.com. Matthew can also be followed on Twitter: @mloxton.


Best Sellers


Product Details
  • ISBN-13: 9781783580750
  • Publisher: Globe Law and Business Ltd
  • Publisher Imprint: Ark Group
  • No of Pages: 113
  • ISBN-10: 1783580755
  • Publisher Date: 04 Oct 2013
  • Binding: Paperback


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Knowledge Auditing: An Activity-Based Method for Organisational Success
Globe Law and Business Ltd -
Knowledge Auditing: An Activity-Based Method for Organisational Success
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Knowledge Auditing: An Activity-Based Method for Organisational Success

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    Fresh on the Shelf


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!
    Your IP: 216.73.217.72 IN