Reputational Risk Management in Financial Institutions

Table of Contents:
Introduction: Thomas Kaiser (KPMG and Goethe University) and Petra Merl (UniCredit Bank AG) PART 1: REPUTATION AND REPUTATIONAL RISK MANAGEMENT Reputational Risk: A Short Introduction David Shirreff What History Teaches Bankers about Reputation Management Richard J. Parsons An Asset - Liability View of Banks' Reputation Sergio Scandizzo, European Investment Bank Reputational Risk in the Universe of Risks: Boundary Issues Hema Parekh Corporate Governance Changes Following Reputational Damage in the Financial Industry Ahmed Barakat, Nottingham University Business School PART 2: METHODOLOGIES AND PROCESSES FOR MANAGING REPUTATIONAL RISK Reputational Risk and Prudential Regulation Mattia L. Rattaggi, UBS Managing Stakeholder Expectations Sandra Dow, Middlebury College Environmental and Social Risks from the Perspective of Reputational Risk Nina Roth and Olivier Jaeggi, UBS and ECOFACT The Relationship between Reputational Risk Management and Business Continuity Alexander Klotz, Tibor Konya; Abtin Maghrour, UniCredit Bank AG; Transfer of Innovative and Integrative Management Solutions (tiim) Tracking Reputation and the Management of Perception at UniCredit Armin Herla, UniCredit PART 3: BEST-PRACTICE EXAMPLES Successful Recovery from Reputational Crises: Legitimate versus Illegitimate Risk Case Studies Steffen Bunnenberg, Bunnenberg Bertram Rechtsanwaelte Reputational Risk Management Across the World: A Survey of Current Practices Thomas Kaiser, KPMG and Goethe University Governance as the Starting Point for a Reputational Risk Management Process Carsten Steinhoff and Rainer Sprengel, Norddeutsche Landesbank and Portigon Financial Services Managing Reputational Risk in a Major European Banking Group Davide Bazzarello, UniCredit The Implementation of the UniCredit Group Approach Thomas Beil, UniCredit Bank AG Promotional Banks: An Introduction to Reputational Risk Management Heidi Rudolph, KfW Bankengruppe Reputational Risk Management in a Global Insurance Company Claudia Meyer and Maurice LeBlanc, Allianz SE Reputational Consequence Management: The Future Mike Finlay, RiskBusiness International Limited

About the Author :
Thomas Kaiser Thomas has been working in the risk management profession for more than 15 years. Through membership in several international and German banking organizations, he has been closely involved in the creation of the operational risk rules of the Basel II accord and their interpretation. Thomas is a director with the financial risk management practice at KPMG, and is responsible for operational and reputational risk management consulting projects across the globe. Together with Petra Merl, he has started a regular exchange of reputational risk management professionals of major German banks and insurance companies. Thomas is also honorary professor at Goethe University in Frankfurt, teaching risk management at graduate and executive level. He holds a master degree in business administration from Saarbrucken University and a PhD in financial econometrics from Tubingen University. Thomas is a professional member of the Institute of Operational risk and member of its German chapter's inner circle. Petra Merl Petra has been working in the risk management profession for more than 15 years. Her career includes various roles in Risk Control, most of which were focused on counterparty and market risk control. She worked for Commerzbank AG and was Head of Market Risk in HypoVereinsbank AG, Milan. She joined the OpRisk community 3 years ago and has implemented the Reputational Risk Framework in HypoVereinsbank AG in 2012. Petra is a First Vice President with HypoVereinsbank AG, and is responsible for Operational and Reputational Risk Control in Unicredit Bank AG and has functional authority over all divisional Operational Risk Managers in the AMA Subgroup. Here responsibility encompasses governance, qualitative and quantitative aspects of those risk types. Together with Prof. Thomas Kaiser, she has started a regular exchange of reputational risk management professionals of major German banks and insurance companies, which also resulted in publications and conference presentations. Petra holds a Diploma in Mathematics and Business Administration from University of Regensburg. She is a professional member of the Institute of Operational risk and member of its German chapter's inner circle. Petra is a Subject Matter Expert in the PRIMIA's advisory group for Reputational Risk.