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The Change Management Guide - The Missing It Change Management Planning, Process, Theory and Tools Guide - Itil Compliant, Second Edition

The Change Management Guide - The Missing It Change Management Planning, Process, Theory and Tools Guide - Itil Compliant, Second Edition


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About the Book

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version, Gerard Blokdijk once again presents a step-by-step guide to Change Management. Change Management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a structured approach to managing and implementing changes in the IT Infrastructure. The actions to achieve this include the requirement to conduct repetitive actions that include scheduling, reporting and monitoring of IT Changes. The process must review achievements based on customer expectations and take steps to improve or modify Changes and the process accordingly. The Change Management Tool Kit provides a wide variety of resources to boost your understanding and ability to implement Change Management in your organization. Contents include Change Management Objectives and Goal templates, Change Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well Change Management is performed in your environment. This in-depth and practical book trumps the first edition, which is a bestseller. Contents: Introduction, Change management, Goals and objectives, Scope, Designing and planning, Change management policies, Change models, Triggers and interfaces, Change management activities, Seven rs of change management, Roles and responsibilities within change management, Key performance indicators (kpis) of change management, Challenges affecting change management, Relationship with project management, Typical contents of change documentation, Implementing release, control and validation processes, The continual service improvement model, Managing cultural change, Supporting documents, Policies, objectives & scope, Types of change request, Request for change workflow, Example contents of change documentation, Category definition document, Change schedule template, Cab meeting minutes, Communication plan, Roles and responsibilities, Business justification document, Reports, kpis and other metrics, Implementation plan, Capability assessment, Introduction, Scoring model for assessing process capability, Directions for conducting assessment, Service transition overview, Change management, Release & deployment management, Service validation & testing, Service asset & configuration management, Knowledge management, Glossary, Further reading


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Product Details
  • ISBN-13: 9781742442334
  • Publisher: Emereo Pty Ltd
  • Publisher Imprint: Emereo Pty Ltd
  • Height: 189 mm
  • No of Pages: 174
  • Spine Width: 9 mm
  • Width: 246 mm
  • ISBN-10: 1742442331
  • Publisher Date: 14 Dec 2009
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Weight: 322 gr


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The Change Management Guide - The Missing It Change Management Planning, Process, Theory and Tools Guide - Itil Compliant, Second Edition
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