The Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities

How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type This is a clear and practical guide to high performance business communication. Recognizing that managers need to keep their organizations and teams focused on goals and avoiding the mire of drama and frustration depends on their success in dealing with even the most difficult of people. This book teaches managers how to present themselves, listen and respond to others, recognize stress in themselves and others, and resolve conflict. In The Manager's Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows readers how to explore their own communication and management styles. This book is for anyone who needs to communicate with others at work--bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.

About the Author :
Christina Kuhn is the President & CEO of a cyber company. She has 34 years of leadership positions and has managed upwards of $440 Million a year of revenue and 1,600 people. Ms. Kuhn has performed multiple transitions of organizations from low performing to high performing, efficient teams. Using her insight on people management, she is able to rapidly assess organizations and make create high functioning teams.

Review :
"Once you read The Manager's Communication Toolkit you will never approach a tricky workplace communication scenario without it! This is the best tactical communication reference guide I have ever read." -Yolanda Clarke, CEO/Founder of Powder River Industries (PRI) "Tina has written the 'how to' book on not only managing difficult personalities but also building productive relationships. Every manager--from the CEO down to the most junior person--should read this book and keep it close for reference. A must-read." -Sid Fuchs, defense industry CEO and author of Get Off the Bench "Tina Kuhn's book is in a league of its own! Tina has the unique capacity to explain best practices to communicate effectively in challenging scenarios and does so with great clarity. Her insights and tools provide invaluable advice to overcome even the most difficult encounters." -Abigail Wenner, President & CEO of Executive Consulting International LLC "Tina's book, based on her personal management success, provides a comprehensive discussion on how to effectively communicate with all the types of personalities you are sure to encounter during your career. Make sure you have plenty of post-it notes handy while you read it, as you'll want to mark many of the pages for reference." -Gary Rosen, President, Engineering Solutions, Inc. "Whether you're a novice supervisor or a seasoned executive, this book is for you. The core of personal and professional success is effective communication. Tina's instruction in using the 9 models of personality types gives realistic context to her book. You can easily translate her examples to your everyday work environment and may find yourself sorting your peers, managers, and employees into one of the 9 personality types. Her practical leadership advice is a terrific annual checklist to remind us of how to be our best manager self." -Jill Singer, Vice President--National Security, AT&T "Workforces are complex and diverse living organisms that are essential to an organization's success. Anyone--managers, senior staff, and new employees--who wants to understand and improve their interactions with colleagues and the workforce in general needs to first read this book and then adopt it as a reference guide on how to identify the different personalities that comprise their workforce, the types of communications strategies they could tailor to their particular situation, and the tools they could use to achieve successful outcomes. Tina Kuhn shows readers how to develop a vibrant and productive workforce." -Leslie Lewis, PhD, consultant and recognized expert on strategic and business planning for the government and industry