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Home > Business and Economics > Business and Management > Office and workplace > How to Stand Apart @ Work: Transforming Fine to Fabulous
How to Stand Apart @ Work: Transforming Fine to Fabulous

How to Stand Apart @ Work: Transforming Fine to Fabulous


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About the Book

Changing jobs and even careers is commonplace today as we are immersed in the most competitive global business climate in history. As of mid-2013 there are about 12.7 million unemployed Americans and 3 million unfilled job openings. Companies have no trouble attracting large numbers of applicants, but identifying qualified candidates who not only possess the educational requirements and technical expertise, but are also the right “cultural fit”—and possess polish, professionalism, and personality—is another matter altogether.
 
Interpersonal communication skills are intrinsic in business and are the spark to ignite business relationships, yet ironically few teach these people skills, and they are not found in any textbook. Given the ranking quotient for these much-sought-after interpersonal communication skills, together with the call for leadership these days, this is not only ironic but ill-fated. How to Stand Apart @ Work: Transforming Fine to Fabulous! is that textbook.
 
The chances of landing our dream job with the firm of our choice through an Internet website or an ad in the local community newspaper are remote. Most agree that the way we identify and land the position we really want is through other people we know. How to Stand Apart @ Work: Transforming Fine to Fabulous! provides the tools to cultivate relationships, reignite and expand our network of connections, and fortify our business lifelines. 
 
How to Stand Apart @ Work: Transforming Fine to Fabulous!  takes everyday business situations and reveals how to leverage them as standalone opportunities to show respect, earn respect, and demonstrate that you know how to lead, motivate others, and advance in your career. The polished professional will know how to confidently navigate the business landscape not just here in the United States but anywhere in the world.

Table of Contents:
Dedication
Acknowledgements
Introduction
My Story: Personal
My Story: Professional
Bringing it All Together
Technical Notes: Reference Format
Chapter Organization
Grammar Notes
 
Chapter 1:  Fabulous @ Networking
We Are Always Networking
When You Are the “Mutually Respected Third Party”
Professional Networking Events
Change is a Lonely Place to Be
Pre-Networking Activities
During the Event
Introductions
Executing a Proper Business Introduction
Business Card Exchange at Networking Events
After the Networking Event
Leveraging Social Settings
Corporate Social Events

Chapter 2:  Fabulous @ Handshaking & Business Cards
Handshaking
Business Cards
Business Card Exchange at a Meeting
Calling Cards: Everything Old is New Again

Chapter 3:  Fabulous @ Telephone Skills
Introduction
Telephone vs. Electronic Communications
1) General Telephone Techniques
Speakerphones
Videophones/Video Conferencing
2) Telephone Sales Savvy
Preparation
How to Answer the Telephone (in Sales)
How to Leave a Voice Mail Message
Sending Information
 After The Call
3) Inside Telephone Staff Training for Admins (Receptionists, Operators, Administrative Assistants and Executive Assistants)
Telephone – Appropriate Greetings and Responses

Chapter 4:  Fabulous @ Electronic Communications
Business Versus Social
Being Tech Savvy
Email Etiquette
Other Nuances
Texting
Tweeting Etiquette
Social Media Platforms
LinkedIn
Status Updates
Recommendations
FaceBook
Selecting Your Medium of Communication
Using iPods
IPad Etiquette
Technology and Travel
Conclusion

Chapter 5:  Fabulous @ Professional Attire
Social vs. Business Attire
Men
Women

Chapter 6:  Fabulous @ the Business Meeting
The Business Meeting
Prelude to a Meeting… Getting the Meeting
Initial Overtures via Telephone
Initial Overtures and Sending Information via Email
The Introductory Call
Further Advance Work
Summary
ASK for the Meeting
Meeting Preparation
Dressing for This Meeting
Directions
When Does The Meeting Actually Begin?
Cell Phones and IT Gadgets
Greeting the Receptionist
The Host Arrives
Conversation Skills and Small Talk
Sitting and Seating
WHERE to Sit in an Office Setting
Beginning the Meeting
During The Meeting
To Underscore a Point
Closing the Deal
The Conclusion of the Meeting
Video Conferencing
Pre-Video Conference Call
Stage a Background
Audio/Volume
Host Responsibilities
During the Video Conference
Post-Meeting

Chapter 7:  Fabulous @ The Presentation
Advance Preparation
Upon Arrival for your Presentation
Opening Remarks
Beginning the Presentation
Exercises
Nuances During the Presentation
There is Always One!

Chapter 8:  Fabulous @ the Interview
Networking
Self-Presentation
Interviewing Skills
Informational Interviews
Formal Job Interview
Candidates
After the Interview

Chapter 9:  Fabulous @ Dining & Social Situations
The Business Meal
Restaurant Business Meals
At The Restaurant
Seating
Ordering
Host Duties
Setting a Table
More About Ordering
Eating
American vs. Continental Dining
The Silent Service Code
More on Eating
Asking to Pass Food
Passing and Serving
Keeping Dining Utensils
More Food Tips
Excusing Yourself from the Table
Making Conversation with Low-Key Individuals
Difficult Situations
Coffee, Tea, Dessert
You Are Finished
When to Make a Presentation During the Meal
Toasting
Voice Volume
Clearing
Table Manners
Global Dining
Ending the Meal
Dining with Disabled (“Differently Abled”)

Chapter 10:  Fabulous @ Business Travel & International Etiquette        
Business Travel
Tipping and Travel
Expense Reports
Technology and Travel
Conclusion
International Protocol Awareness
Advance Research and Pre-planning
 
Farewell & Bonne Journée
About The Author

About the Author :
Judith Bowman is an educator, author, syndicated journalist, and internationally recognized authority on business etiquette and international protocol. Enlightened by twenty years of face-to-face sales and marketing encounters, revelations, and faux pas from her work in corporate America, Bowman launched her consulting business in 1992. She counsels Fortune 500 professionals, political leaders, and royalty. Her first book, Don't Take the Last Donut (The Career Press), is sold in twelve countries, translated into ten languages, and featured on the recommended reading list of Fortune 500 firms, educational institutions, and leading motivational life coaches.
 
Bowman has earned and now provides protocol certification, including Train the Trainer programs. She is a graduate of Boston College and attended Harvard University. She authored a weekly etiquette column for the Pulitzer Prize-winning Eagle Tribune Publishing Company that was syndicated throughout New England for ten years, and she hosted a weekly television segment on New England Cable News for four years. She has written articles for Forbes, CFO, Newsweek, CNN Everyday Money, Business Week, Boston Business Journal, Los Angeles Times, Boston Globe, Boston Herald, and other media outlets.


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Product Details
  • ISBN-13: 9781614486879
  • Publisher: Morgan James Publishing llc
  • Publisher Imprint: Morgan James Publishing llc
  • Height: 234 mm
  • No of Pages: 298
  • Spine Width: 10 mm
  • Weight: 181 gr
  • ISBN-10: 1614486875
  • Publisher Date: 20 Mar 2014
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: Transforming Fine to Fabulous
  • Width: 156 mm


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