Effective Process Management: Improving Your Healthcare Delivery

Effective Process Management: Improving Your Healthcare Delivery Kenneth Rohde99.9% success is not good enoughIf we had 99.9% quality There would be 500 incorrect surgical operations performed each week 19,000 newborn babies would be dropped at birth by doctors each year Fast food franchises would serve 8 bad hamburgers EVERY MINUTE! You cannot afford for the processes in your facility to be anything less than perfect."Effective Process Management: Improving Your Healthcare Delivery" will show you how to identify where certain processes fail or how they might fail in the future, and how to make preventative adjustments. Through process mapping, FMEAs, and change management strategies, author Ken Rohde gives you actionable tips and tools you can use to break down your current process into the micro-steps which comprise them, evaluate where those processes are at risk, and learn how you can prevent them from failing.This book will help users: Identify several of the top processes in patient care and map whether they fail or where they might fail in the future Effectively train and educate staff members to implement changes in their daily activities to support process improvement Evaluate any given process for risk and effectiveness Improve overall facility operations, as efficient processes create fewer barriers to providing safe patient care, which translates to increased revenue and improved patient satisfaction Table of ContentsChapter 1: The vital importance of Process ManagementChapter 2: Where to start? Define your List of ProcessesChapter 3: Step 1: Mapping & Understanding your processesChapter 4: Step 2: Evaluating your process for RiskChapter 5: Step 3: Evaluating your process for effectiveness and efficiencyChapter 6: Step 4: Manage ChangeChapter 7: Step 5: Communicate your Process through effective Policies, Procedures & ChecklistsChapter 8: Step 6: Matching the work environment to your processChapter 9: Step 7: Monitoring your process for Outcomes and exceptionsChapter 10: Keep on doing itChapter 11: Summary of Tips & Tools

About the Author :
Ken Rohde, senior consultant for The Greeley Company, has more than 25 years of experience in quality management. He instructs, speaks, and consults in the areas of error reduction strategies, root cause analysis, improving performance through process simplification, apparent cause analysis, engineering effectiveness and error reduction, failure modes and effects analysis. He has also presented on effective data collection, analysis and trending, patient safety evaluation and improvement, change management, corrective action program evaluation and redesign, human performance evaluations, and procedure error reduction.