Computer-Mediated Relationships and Trust: Managerial and Organizational Effects

The recent, rapid emergence of the virtual organization has added new dynamics and challenges to the context of relationships between organizational managers and their employees, customers, and other constituents. Computer-Mediated Relationships and Trust: Managerial and Organizational Effects provides an exhaustive collection of leading research on trust within the context of computer-mediated relationships through review of the existent work on trust from multiple scholarly disciplines, and introduces trust in a third dimension. Addressing a complete set of issues and challenges intrinsic to the virtual-organization domain--such as managing remote workers, selling products to unseen consumers, technology-mediated relationships with other organizations, and more--this book provides libraries with an authoritative reference to the most pressing issues facing organizations as they strive to establish trust in virtual environments.

About the Author :
Victoria Johnson is dean of the School of Business and Economics at Georgia Gwinnett College. Previously on the faculty of Mercer University-Atlanta, Dr. Johnson held the positions of Associate Dean and Professor of Management. She has authored numerous articles in the areas of corporate strategy, policy analysis, business ethics and corporate social responsibility. Dr. Johnson has served as a consultant to various companies in the public and private sectors and has made presentations at a variety of executive development seminars, and national and international academic conferences. She serves on the board of directors for United Business Institute, Brussels Belgium. Professor Johnson holds AB and MPA degrees from Georgia State University and a DPA degree from the University of Georgia. Victoria Johnson is dean of the School of Business and Economics at Georgia Gwinnett College. Dr. Johnson is dean of the School of Business and professor of management at Georgia Gwinnett College. She received her PhD in public administration from the University of Georgia and holds a Master of Public Administration and a BA in English from Georgia State University. Her research interests and publications are in the areas of corporate strategy and policy analysis, international business ethics, and corporate social responsibility. She is co-editor of the book, Social, Ethical, and Political Implications of Information Technology and serves on the editorial board of Global Business and Economic Review.