Effective Fire and Emergency Services Administration, 2nd Ed. prepares individuals for successful careers in fire and emergency services administration, examining critical areas such as:- Effective Management and Leadership: Get insights into essential management functions, leadership development, and the transition from firefighter to officer roles.
- Organizational Challenges and Planning: Learn how to address contemporary challenges in fire and emergency services, including stakeholder expectations, environmental scanning, and strategic planning.
- Human Resources and Professional Development: Explore the nuances of managing personnel, career advancement, recruitment, retention, and the importance of ongoing training and certification.
- Communication and Decision-Making: See how effective communication can positively impact decision-making processes and drive problem-solving strategies in both administrative and emergency scenarios.
- Resource and Risk Management: Discover how to manage physical, financial, and human resources, while also addressing safety, health, wellness, and risk management in fire services.
Whether you're working toward career advancement or currently serving in an administrative role, this book equips both you and the organizations you lead for success. It's a valuable resource for students, personnel, and operational and administrative officers looking to excel in leadership and prepare for promotional exams.
Written by Robert S. Fleming, a highly respected expert with over 5 years of experience in fire and emergency services, this book and the previous edition reflect his extensive knowledge in organizational effectiveness and leadership development.
Table of Contents:
Foreword Preface
About the Author
Challenges and Expectations for Contemporary Fire and Emergency Services Organizations
Opening Scenario
Chapter Objectives
Introduction
Organizational Stakeholders and Their Expectations
Products and Services
Challenges to Service Delivery
Stakeholder Expectations
Business Framework
Staffing Models for Volunteer, Combination, and Career Organizations
Organizational Performance Measures
Organizations as Systems
Systems Approach
External Environment
Organizational Planning Approaches
Environmental Scanning
SWOT Analysis
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Notes
2 Preparing for Success in Fire and Emergency Services Administration
Opening Scenario
Chapter Objectives
Introduction
Managerial Skills
Levels of Management
Types of Managerial Positions
Types of Positions
Managerial Roles
Role Theory
Role-Related Issues
Career Opportunities and Advancement
Making the Transition: Firefighter to Line Officer
Making the Transition: Line Officer to Chief Officer
Fire and Emergency Services Training
Fire and Emergency Services Certification
Higher Education Opportunities
The Fire Service as a Profession
Professional Development
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Notes
Recommended Reading
3 Management Theory and Practice
Opening Scenario
Chapter Objectives
Introduction
Evolution of Management Theory
Why Study Management Theory
The Evolution of Management Theory and Practice
Classical Management Approach
Behavioral Management Approach
Management Science Approach
Contemporary Management Approaches
Essential Management Concepts
Division of Labor
Labor Specialization
Organizational Structure
Chain of Command
Unity of Command
Span of Control
Centralization versus Decentralization
Delegation
Managing People and Tasks
The Managerial Grid
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Project
Notes
4 Management Functions and Managerial Success
Opening Scenario
Chapter Objectives
Introduction
The Management Functions
The Planning Function
The Strategic Planning Process
Preparation Phase
Planning Phase
Implementation Phase
The Organizing Function
The Directing Function
The Controlling Function
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Note
Projects
Recommended Reading
5 Leadership, Personal, and Organizational Effectiveness
Opening Scenario
Chapter Objectives
Introduction
Management versus Leadership
Individual Behavior
Group Behavior
Group Development Stages
Group Dimensions
Developing Management and Leadership Skills
Sources of Power
Becoming a Manager/Leader
Leadership Theory and Practice
Trait Theories
Behavioral Theories
Contingency Theories
Organizational Culture
Managing Change
Organizational Change
Change Management Processes and Strategies
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Recommended Reading
Notes
Ensuring Communication Effectiveness
Opening Scenario
Chapter Objectives
Introduction
Purpose of Communication
The Role of Organizational Communication
Stakeholder Expectations for Communication
The Communication Process
Types of Communication
Forms of Communication
Communication Patterns, Context, and Logistics
Communication Effectiveness
Barriers to Effective Communication
Increasing Communication Effectiveness
Communicating through Effective Presentations
Communicating through Informative and Persuasive Press Releases
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Recommended Reading
Note
7 Decision-Making, Problem-Solving, and Information Management
Opening Scenario
Chapter Objectives
Introduction
Decision-Making and Problem-Solving
Information Management
Data and Information
Documentation and Records Management
Information Systems
Making Informed Decisions
Programmed and Nonprogrammed Decisions
Individual versus Group Decision-Making
Decision-Making Process
Solving Challenging Problems
Managing Complaints
Managing Conflict
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
8 Human Resource Management
Opening Scenario
Chapter Objectives
Introduction
The Role of Human Resources in Organizational Success
Human Resource Management
Strategic Human Resource Management
Human Resource Management Activities
Human Resource Planning
Recruiting Personnel
Motivating and Empowering Personnel
Retaining Personnel
Maximizing Personnel Effectiveness
Training and Development Activities
Performance Evaluation
Discipline
Labor 82 Management Relations
Labor 82 Management Process
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Notes
9 Managing Physical and Financial Resources
Opening Scenario
Chapter Objectives
Introduction
Managing Physical Resources
Facilities
Apparatus
Equipment
Personal Protective Equipment
Materials and Supplies
Managing Financial Resources
The Budgeting Process
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Notes
Recommended Reading
Venues of Fire and Emergency Services Administration
Opening Scenario
Chapter Objectives
Introduction
Managing Off and On the Incident Scene
Health and Safety
Line-of-Duty Deaths
Preincident Planning
Preplan Components
Incident Management
Incident Action Plans
Incident Management Priorities
Incident Scene Safety
Incident Management System
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Recommended Reading
Notes
Contemporary Issues in Fire and Emergency Services Administration
Opening Scenario
Chapter Objectives
Introduction
Contemporary Management Issues
Managing and Leading
Responsible Leadership
Integrity and Ethics
Diversity, Equity, and Inclusion
Social Responsibility
Reputation Management
Safety, Health, and Wellness
Stewardship
Managing Human Resources
Managing Financial Resources
Managing Physical Resources
Time Management
Risk Management
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Notes
Recommended Reading
2 Preparing Yourself and Your Organization for Future Success
Opening Scenario
Chapter Objectives
Introduction
Understanding and Addressing the Fire Problem
Understanding and Addressing Stakeholder Expectations
Community Risk Assessment
Evaluating Fire and Emergency Services
Working with Stakeholder Groups
Working with Internal Stakeholders
Working with Elected and Appointed Officials
Working with the Public
Working with the Media
Working with Other Agencies
The Future of Fire and Emergency Services
Preparing and Positioning Your Organization for the Future
Preparing Yourself for the Future
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Recommended Reading
Notes
Appendixes
A Fire and Emergency Services Higher Education Professional Development Models
B Fire and Emergency Services Higher Education Correlation Matrix
C Listing of Relevant National Fire Protection Association Standards
D Fire and Emergency Services Organizations
Glossary
Index
About the Author :
Dr. Robert S. Fleming, a professor of management and past dean of the Rowan University Rohrer College of Business, is a highly respected author, instructor, conference speaker, researcher, and consultant within the fire and emergency services. He also holds an affiliate appointment as a professor of crisis and emergency management. The primary focus of his teaching, research, consulting, and other professional activities has been on the enhancement of organizational effectiveness and resilience, with an emphasis on local, county, state, regional, and national fire and emergency services organizations. Dr. Fleming has been actively involved in fire and emergency services for more than 50 years, during which time he has demonstrated his commitment to preparing present and future fire and emergency services leaders by skillfully combining his unique talents as a fire service and management educator. Through his teaching, writing, and conference presentations, he has mentored numerous members of the fire and emergency services as they prepared to successfully enact their roles and responsibilities as administrative and operational leaders, including as company and chief officers. He has shared his extensive experience as a chief officer and administrator in three fire departments, including serving as fire chief. Dr. Fleming currently serves as deputy chief of administration in the Goshen Fire Company of West Chester, Pennsylvania. His extensive professional activities have included serving on the National Fire Academy Board of Visitors for 13 years, including 6 years as vice chairman and 6 years as chairman. He has served as president of the Keystone Chapter Fire Service Instructors, as board chairman of the New Jersey Society of Fire Service Instructors, and as chairman of the Certified Fire Protection Specialist Board. He has served on the Technical Committee on Fire Officer Professional Qualifications for National Fire Protection Association 1021: Standard on Fire Officer Professional Qualifications for many years. “Dr. Bob,” as his colleagues and students call him, is a certified fire instructor in Pennsylvania and New Jersey with numerous professional certifications and designations, including Chief Fire Officer, Executive Fire Officer, and Certified Fire Protection Specialist. He has contributed to all of the major fire service publications and has created and presented numerous professional development programs. He has frequently been called on by print, radio, and television media sources as a subject matter expert on an array of fire and emergency services issues ranging from local incidents and concerns to those of national scope and consequences. In addition to a doctorate in higher education administration, Dr. Fleming has five earned master’s degrees, including a Master of Government Administration from the Fels Institute of Government of the University of Pennsylvania. He is a graduate of the National Fire Academy’s Executive Fire Officer Program and has completed the Senior Executives in National and International Security Program at the John F. Kennedy School of Government at Harvard University. His recent books include Survival Skills for the Fire Chief, Emergency Incident Media Coverage, Company Officer for Fire and Emergency Services, and Effective Fire and Emergency Services Administration, published by Fire Engineering Books.
