35 Things Every Fire Officer Must Know and Do - Bookswagon
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35 Things Every Fire Officer Must Know and Do

35 Things Every Fire Officer Must Know and Do


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About the Book

35 Things Every Fire Officer Must Know and Do by Frank Viscuso is a must-read leadership guide for newly promoted and seasoned fire officers. This practical playbook covers essential principles for leading high-performing crews, building trust, resolving conflict, managing performance, and navigating the day-to-day realities of the fire service. Packed with real-world examples and actionable tools, it’s the ultimate resource for anyone looking to lead with confidence, integrity, and impact in one of the world’s most demanding professions.

Table of Contents:

  • Foreword
  • Acknowledgments
  • Introduction
  • 1. It’s Not about You
  • 2. Set the Standard
  • 3. Show up Prepared
  • 4. Forge Strong Bonds
  • 5. Master the Basics
  • 6. Inspiration Is Better Than Intimidation
  • 7. Be a Positive Role Model
  • 8. The Normalization of Deviance
  • 9. Master the Art of Communication
  • 10. The Power of Stories as a Teaching Method
  • 11. How to Conduct a Postincident Analysis
  • 12. Root Cause Analysis
  • 13. Set Expectations Up Front
  • 14. Promote Interlocking Accountability
  • 15. Conflict Resolution
  • 16. Let the Best Ideas Win
  • 17. Risk Is Part of the Job (Never Stop Learning)
  • 18. Hard Chargers, Coasters, Complainers, and Corner Mutts
  • 19. Give Constructive Criticism
  • 20. Insubordination (and the 3 Us)
  • 21. Progressive Discipline
  • 22. The Advantages of Delegation
  • 23. Trust but Verify
  • 24. Ruthless Repetitions
  • 25. The Five-Step Process (Administrative Duties)
  • 26. The Power of Recognition
  • 27. Trust Is Nonnegotiable
  • 28. Freelancing Is Unacceptable
  • 29. Why Teams Fail
  • 30. Firefighters Inherit Emergencies
  • 31. Change Is Necessary
  • 32. Stay Calm
  • 33. Practice Humility
  • 34. The Importance of Report Writing
  • 35. Provide Exceptional Customer Service
  • 36. Bonus Chapter—Invest in Your Future
  • Conclusion
  • Notes
  • Index
  • About the Author
  • Additional Books by Frank Viscuso


About the Author :
Frank Viscuso is a retired deputy fire chief and best-selling author of twelve books, including the widely popular fire service leadership book Step Up and Lead. He is an international speaker who travels throughout the world providing leadership training for various teams and industries, including emergency services, professional athletics, sales teams, the healthcare industry, small businesses, and large corporations. His popular keynotes, seminars, and books are designed to introduce people to timeless leadership principles and to equip them with the skills needed to lead, inspire, and motivate their teams. Deputy Chief Viscuso was an opening ceremony keynote speaker at the FDIC International fire conference (2022) as well as the recipient of the ISFSI George D. Post Instructor of the Year award in 2025, which recognizes individuals for extraordinary accomplishments in fire service training. For more information, please visit FrankViscuso.com.


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Product Details
  • ISBN-13: 9781593705213
  • Publisher: Fire Engineering Books
  • Publisher Imprint: Fire Engineering Books
  • Height: 229 mm
  • No of Pages: 224
  • ISBN-10: 1593705212
  • Publisher Date: 05 Aug 2025
  • Binding: Paperback
  • Language: English
  • Width: 152 mm


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