Buy Outsourcing SAP Operations by Josh Eisbart at Bookstore UAE
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Home > Computing and Information Technology > Business applications > Enterprise software > SAP (Systems, applications and products in databases) > Outsourcing SAP Operations
Outsourcing SAP Operations

Outsourcing SAP Operations


     0     
5
4
3
2
1



Out of Stock


Notify me when this book is in stock
X
About the Book

Outsourcing this term holds a promise of best-in-class service at low cost. But how do you realize this potential? Read this book, and you'll learn everything needed to decide on your own SAP outsourcing strategy: Which components or project types are best suited to outsourcing? Which outsourcing model is right for your company? How do you find a reliable and affordable partner? And how to define SLA's that really work? You'll benefit from the author's extensive experience in the field and the numerous examples from real-world projects provided throughout! Making the Decision: Find out whether your organization is the right candidate for an SAP outsourcing initiative, explore the benefits of different outsourcing models, and learn which components and projects are best suited. Choosing a Partner: They'll promise you everything, but will they deliver? Find out which information you should request in advance, how the screening process works, and what to consider when setting up a contract. Plus, benefit from real-life templates for Requests for Information and Request for Proposal documents! Executing the Plan: Whether you are planning an SAP implementation or upgrade, production support, or a global delivery, find out which tools and staff you need, how to set up a feasible schedule, and get familiar with your most important partner the Integration Manager. Real-life Case Studies: Throughout the book, you'll find case studies with experiences other organizations made. Learn what they did right, but don't repeat their mistakes!

Table of Contents:
* ... Foreword by Bridgette Chambers, ASUG CEO ... 15 * ... Preface ... 19 * ... Introduction ... 27 * 1 ... Who Determining Whether Outsourcing is Right for Your Organization ... 35 * 1.1 ... Corporate Culture and Executive Influence ... 37 * 1.2 ... SAP Components Best-Suited for Outsourcing ... 38 * 1.2.1 ... SAP Operations ... 38 * 1.2.2 ... Project Work and SAP Staff Augmentation ... 39 * 1.3 ... SAP Components not Best-Suited for Outsourcing ... 41 * 1.3.1 ... Data Sensitivity, Security, and Compliance ... 41 * 1.3.2 ... Home-Grown SAP Environments ... 41 * 1.3.3 ... Services Providers/Service Level Agreements ... 42 * 1.4 ... Limits of Full-Time Employee Hiring/Quick Hit Temporary Project Work ... 43 * 1.5 ... Organization Size ... 43 * 1.5.1 ... Small Enterprise (SME) ... 44 * 1.5.2 ... Upper Midsize Enterprise (UME) ... 44 * 1.5.3 ... The Fortune 500 ... 45 * 1.6 ... SAP as Software: Its Complexity, Integration, and Inherent Challenges ... 46 * 1.7 ... Summary: The Perfect Organization Best-Suited for SAP Outsourcing ... 47 * 2 ... Why Potential Reasons why Outsourcing Might Make Sense for Your Organization ... 49 * 2.1 ... Cost ... 49 * 2.2 ... Objectivity ... 50 * 2.3 ... Expertise ... 51 * 2.3.1 ... Shadowing (Premeditated Osmosis) ... 53 * 2.3.2 ... Emotional Component ... 54 * 2.4 ... Inherent Standardization Advantage ... 54 * 2.5 ... Specific SAP Initiatives ... 57 * 2.5.1 ... Assessments ... 57 * 2.5.2 ... Optimization ... 58 * 2.5.3 ... Audits ... 60 * 2.5.4 ... "GO No GO" Gate Review ... 61 * 2.5.5 ... "Bulldog" Services SAP Project Management Oversight ... 62 * 2.6 ... Focus on Internal Core Capabilities ... 63 * 2.7 ... Reasons Why NOT to Outsource your SAP Operations ... 65 * 2.8 ... Summary ... 66 * 3 ... What is SAP Outsourcing? The Various Flavors ... 67 * 3.1 ... Baseline: The Various Flavors of SAP Outsourcing ... 67 * 3.1.1 ... Onsite Resources ... 68 * 3.1.2 ... Offsite Resources ... 69 * 3.1.3 ... Nearshore Resources ... 69 * 3.1.4 ... Rightshoring ... 71 * 3.1.5 ... Offshore Resources ... 71 * 3.1.6 ... Hybrid Resources ... 72 * 3.1.7 ... Collocation ... 77 * 3.1.8 ... Partners-in-Projects ... 78 * 3.2 ... Specific SAP Outsourcing Models ... 79 * 3.2.1 ... SAP NetWeaver Basis Operations ... 79 * 3.2.2 ... SAP Hosting ... 81 * 3.2.3 ... Custom Development ... 85 * 3.2.4 ... SAP Centric Help Desk/Service Desk ... 86 * 3.2.5 ... Implementation ... 87 * 3.2.6 ... The Break/Fix to Global Delivery Services Pyramid ... 88 * 3.3 ... Summary ... 90 * 4 ... When Timing and Transition ... 91 * 4.1 ... Choosing the Proper Timeframe ... 91 * 4.2 ... Timing for Post-Production Support Outsourcing ... 92 * 4.3 ... SAP Methodologies' Impact on Timing ... 95 * 4.3.1 ... ASAP ... 96 * 4.3.2 ... Run SAP ... 98 * 4.4 ... Managing Change ... 99 * 4.5 ... Control Advisory Board ... 103 * 5 ... Implementations and Upgrades ... 107 * 5.1 ... ASAP (Focus) Methodology ... 107 * 5.2 ... Outsourcing by ASAP Phase ... 111 * 5.2.1 ... Project Preparation ... 111 * 5.2.2 ... Blueprinting ... 113 * 5.2.3 ... Realization ... 115 * 5.2.4 ... Final Preparation ... 119 * 5.2.5 ... Go-Live and Support ... 121 * 5.3 ... Using SAP Solution Manager during Implementations ... 123 * 5.3.1 ... Maintenance Optimizer ... 124 * 5.3.2 ... Project Administration/Work Centers ... 127 * 5.3.3 ... Service Desk ... 129 * 5.3.4 ... Upgrades ... 131 * 5.4 ... Using the Custom Development Management Cockpit (CDMC) for Upgrade Preparation ... 135 * 6 ... Production Support ... 139 * 6.1 ... SAP Production Support Models ... 139 * 6.1.1 ... Break/Fix Model ... 140 * 6.1.2 ... Production Support Plus ... 143 * 6.2 ... SAP's Run SAP Methodology and its Advantages ... 144 * 6.2.1 ... Why is Run SAP Important for Organizations? ... 145 * 6.2.2 ... Run SAP Advantages for your Production Support Environment ... 146 * 6.3 ... SAP Enterprise Support ... 148 * 6.4 ... SAP Business Processes and Technical Areas that Work Well for Outsourced Production Support ... 151 * 6.5 ... Tools to Optimize your Production Support Center ... 153 * 6.5.1 ... Central System Administration ... 154 * 6.5.2 ... Central System Monitoring ... 158 * 6.5.3 ... SAP Solution Manager and SAP NetWeaver BW Integrated Reporting ... 160 * 6.6 ... Managing Work Effort ... 163 * 6.6.1 ... Managing the Work Effort Process ... 163 * 6.6.2 ... Formalized Proven SAP Work Effort Processes ... 164 * 6.6.3 ... Tracking Tools ... 165 * 7 ... Global Delivery ... 171 * 7.1 ... The Basics ... 171 * 7.1.1 ... Advantages of Global Delivery ... 172 * 7.1.2 ... Disadvantages ... 173 * 7.2 ... Center of Excellence (COE) ... 175 * 7.3 ... The Rise of the Customer Competence Center and the Center of Expertise ... 178 * 7.4 ... Summary ... 182 * 8 ... Engagement Construct ... 183 * 8.1 ... Primary Models ... 184 * 8.1.1 ... Offsite: "Three Wise Monkeys" ... 184 * 8.1.2 ... Manager to Manager Integration Model ... 186 * 8.1.3 ... Hybrid ... 190 * 8.1.4 ... Dynamic Resourcing ... 193 * 8.1.5 ... Pure Onsite ... 194 * 8.2 ... The Role of Key Management ... 196 * 8.2.1 ... Integration Manager (Internal or Outsourced Resource) ... 196 * 8.2.2 ... Offsite Delivery Manager (Outsourced Resource) ... 197 * 8.2.3 ... Technical Architect (Typically Internal Resource) ... 197 * 8.2.4 ... SAP NetWeaver Administrator (Internal or Outsourced Resource) ... 198 * 8.2.5 ... Business Process Leadership (Internal Resources) ... 198 * 8.2.6 ... Executive Sponsor (Internal Resource) ... 198 * 8.2.7 ... Project Governance (Both Internal and Outsourced Resources) ... 199 * 8.3 ... Conclusion ... 201 * 9 ... Selecting a Partner ... 203 * 9.1 ... Understanding What You Need (not Want) ... 204 * 9.2 ... Overview of Various SAP Partner Types ... 204 * 9.3 ... Establishing Baseline Criteria ... 207 * 9.3.1 ... Common Baseline Criteria ... 207 * 9.3.2 ... Baseline Criteria Unique per Initiative ... 208 * 9.3.3 ... Scoring Allocation ... 211 * 9.4 ... The Selection Process Lifecycle ... 213 * 9.4.1 ... Request for Information (RFI) ... 214 * 9.4.2 ... Vendor Summit ... 214 * 9.4.3 ... Request for Proposal (RFP) ... 216 * 9.4.4 ... Oral Presentations ... 216 * 9.4.5 ... SOW/Final Negotiations ... 217 * 9.4.6 ... Partner(s) Selection ... 217 * 9.5 ... The RFX Structured Deliverables Used in the Selection of a Partner ... 218 * 9.5.1 ... The Request for Information (RFI) ... 218 * 9.5.2 ... The Request for Proposal (RFP) ... 220 * 9.5.3 ... The Statement of Work (SOW) ... 223 * 9.5.4 ... Contract Negotiation ... 225 * 9.6 ... SAP Accreditations ... 226 * 9.6.1 ... SAP Services Partner ... 227 * 9.6.2 ... Business Process Outsourcing (BPO) ... 228 * 9.6.3 ... SAP BusinessObjects ... 228 * 9.6.4 ... Channel ... 228 * 9.6.5 ... Education Partners ... 229 * 9.6.6 ... SAP Hosting ... 229 * 9.6.7 ... Software Solution Partners (Powered by SAP NetWeaver) ... 230 * 9.7 ... Screening Process ... 231 * 9.8 ... Alternative Sourcing Models ... 234 * 9.8.1 ... Contract-to-Hire ... 234 * 9.8.2 ... Build-Operate-Transfer (BOT) ... 235 * 9.8.3 ... Vendor Management Systems ... 235 * 9.8.4 ... Acquisition Strategies ... 238 * 9.8.5 ... Direct Hire ... 238 * 9.9 ... Exit Strategy ... 239 * 10 ... Large Enterprise ... 243 * 10.1 ... Unique Large Enterprise advantages and their Maximization ... 243 * 10.1.1 ... Deep Pockets ... 244 * 10.1.2 ... Deliverable-Based and Fixed Pricing ... 246 * 10.1.3 ... Building Relationships ... 247 * 10.2 ... The Role of SAP in the Large Enterprise World ... 248 * 10.3 ... Strong SAP Alignment ... 250 * 10.4 ... Bleeding-Edge SAP Technology ... 251 * 10.5 ... Large Enterprise Consultant Modeling ... 253 * 10.5.1 ... Build-Operate-Transfer (BOT) ... 253 * 10.5.2 ... Global Center of Excellence ... 254 * 10.6 ... Summary ... 255 * 11 ... The Midmarket Space ... 257 * 11.1 ... Unique Midmarket Challenges ... 258 * 11.1.1 ... Limited Resources ... 258 * 11.1.2 ... Limited Funds ... 259 * 11.1.3 ... Midmarket Multi-Tasking ... 260 * 11.1.4 ... Lack of Market Appeal ... 261 * 11.1.5 ... Lack of Executive Management Focus ... 262 * 11.1.6 ... Unfamiliarity/Inexperience ... 263 * 11.2 ... The SAP Super-Super User Alternative ... 263 * 11.3 ... Stretching your SAP Dollar: Outsourcing Options ... 265 * 11.3.1 ... Application Management Services ... 266 * 11.3.2 ... Full Service Application SAP Outsourcing ... 269 * 11.4 ... Summary ... 273 * 12 ... The Value of IT Standardization ... 275 * 12.1 ... Why bother with standardization? ... 276 * 12.2 ... Implementing Strong IT Practices IT Process Frameworks, Industry Standards, and Other Tools ... 277 * 12.3 ... A Simple, Common Sense Approach to IT Process Standardization and Improvement ... 283 * 12.3.1 ... Adopt an IT Service Management Framework and Start Speaking a Common Language ... 283 * 12.3.2 ... Initiate a Project to Adopt a Common Approach to IT Service Management and Document Key Processes ... 284 * 12.3.3 ... Assess your Organizational Process Maturity Level ... 285 * 12.3.4 ... Determine Process Maturity Goals ... 286 * 12.3.5 ... Identify Improvement Initiatives and Define an Implementation Master Plan ... 287 * 12.3.6 ... Launch Improvement Projects and Execute ... 287 * 12.3.7 ... Compare Results Against Original Objectives and Start Again ... 290 * 12.4 ... Standardization in SAP Environments ... 290 * 12.5 ... IT Processes Where to Start ... 292 * 12.5.1 ... IT Processes Context Diagram ... 293 * 12.5.2 ... IT Process Documentation ... 294 * 12.6 ... Other Tools for IT Process Standardization ... 297 * 12.7 ... Summary ... 300 * 13 ... The Role of the Integration Manager ... 303 * 13.1 ... The Integration Manager: A Definition ... 304 * 13.2 ... An Integration Manager's Persona: Characteristics and Attributes ... 306 * 13.3 ... The Role of the Integration Manager and the Relationship to the Control Advisory Board ... 307 * 13.4 ... Necessity versus Nicety ... 311 * 13.5 ... The Integration Manager from your Offsite Partner ... 313 * 13.6 ... The Integration Manager's Counterpart: The Offsite Delivery Support Manager ... 315 * 13.7 ... Summary ... 315 * 14 ... Service Level Agreements ... 317 * 14.1 ... Establishing SLAs ... 318 * 14.1.1 ... Primary Components ... 318 * 14.1.2 ... Defining the Correct SLA Amount ... 322 * 14.2 ... SLA Supporting Tools ... 323 * 14.3 ... SLA Guidelines and Determining Factors ... 325 * 14.3.1 ... SAP Landscape ... 325 * 14.3.2 ... SAP Technologies ... 327 * 14.3.3 ... SAP Business Scenarios ... 327 * 14.3.4 ... Type of Initiative ... 328 * 14.4 ... Summary ... 329 * 15 ... Conclusion ... 331 * A ... Sample Request For Information Document ... 339 * B ... Sample Request for Proposal ... 347 * C ... Sample Statement of Work ... 361 * D ... SAP Screening Process ... 369 * E ... The Author ... 371 * ... Index ... 373

About the Author :
Yosh Eisbart began his SAP career in 1995 as a consultant for Ernst & Young (now Cap Gemini). Today, he's Director of the SAP Service Line/SAP Consulting Services at Comsys, an IT service provider and consulting firm with headquarters in Houston, TX. During his 14 years of SAP consulting he's worked on numerous SAP implementations across the globe and - with only few exceptions - every project has leveraged outsourcing in some capacity. Yosh is intimately familiar with the decision-making process, application, pro's/con's, engagement arrangements, relationship construct, etc. Yosh has been involved in both the decision on whether to employ this alternative (in numerous forms), and how it actually operates. Yosh also published on the topic of outsourcing and others multiple times (among others, for SAP NetWeaver Magazine) and speaks at conferences.


Best Sellers


Product Details
  • ISBN-13: 9781592292844
  • Publisher: SAP Press
  • Publisher Imprint: SAP Press
  • Language: English
  • ISBN-10: 1592292844
  • Publisher Date: 28 Sep 2009
  • Binding: Hardback
  • Returnable: N


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Outsourcing SAP Operations
SAP Press -
Outsourcing SAP Operations
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Outsourcing SAP Operations

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    Fresh on the Shelf


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!