The Bottom Line
Home > Reference > Library and information sciences / Museology > Library and information services > The Bottom Line: Determining and Communicating the Value of the Special Library
The Bottom Line: Determining and Communicating the Value of the Special Library

The Bottom Line: Determining and Communicating the Value of the Special Library


     0     
5
4
3
2
1



International Edition


X
About the Book

Facing budget and personnel cuts, special librarians increasingly need to justify the cost of library operations—often even the library's existence. Expert Joseph Matthews illustrates how to evaluate library services and successfully communicate the library's value to upper management. Describing how value is added and how it can best be measured, Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a value center rather than a cost center. A glossary, list of recommended reading, and an appendix (including a library benefits survey and a table of measures with respective definitions) make this the ultimate means of establishing the value of your library—an essential guide no special librarian should be without!

Table of Contents:
Chapter 1: How Libraries Add Value Chapter 2: Evaluation Chapter 3: Evaluation Techniques and Methods Chapter 4: Input Measures Chapter 5: Process Measures Chapter 6: Output Measures Chapter 7: Approaches to Identifying Outcomes or Impacts Chapter 8: Outcomes in Special Libraries Chapter 9: A Balanced Scorecard Chapter 10: Building a Library Balanced Scorecard Chapter 11: Communicating the Value of a Special Library

About the Author :
JOSEPH R. MATTHEWS is an internationally renowned expert on library automation and information systems and President of his consulting company, Matthews & Associates, Carlsbad, California.

Review :
.,."an especially timely book. ...The book is laid out well, and its detailed table of contents and index are easy to use. ...I found this book to be very practical and easy to follow."-Business Information Alert, Alert Publications ?...an especially timely book. ...The book is laid out well, and its detailed table of contents and index are easy to use. ...I found this book to be very practical and easy to follow.?-Business Information Alert, Alert Publications ?[a]ddress the common problem of how to convince corporate managers that the library is much more than an extraneous overhead expense.?-C&RL News ?[a]ddresses the common problem of how to convince corporate managers that the library is much more than an extraneous overhead expense.?-C&RL News ?[t]he "Rosetta Stone" of special librarianship....[t]his book seeks both to reveal how to measure and value libraru services and then, more importantly, to communicate this to management in a way that can be understood and appreciated....he Bottom Line: Determining and Communicating the Value of the Special Library will have broad appeal to the professtion, and not just to the special library sector. With all spheres facing a variety of pressures and challenges, the generic evalution, measurement and communication tools contained within offer something for all.?-Library Management "Ýa¨ddress the common problem of how to convince corporate managers that the library is much more than an extraneous overhead expense."-C&RL News "Ýa¨ddresses the common problem of how to convince corporate managers that the library is much more than an extraneous overhead expense."-C&RL News "Ýt¨he "Rosetta Stone" of special librarianship....Ýt¨his book seeks both to reveal how to measure and value libraru services and then, more importantly, to communicate this to management in a way that can be understood and appreciated....he Bottom Line: Determining and Communicating the Value of the Special Library will have broad appeal to the professtion, and not just to the special library sector. With all spheres facing a variety of pressures and challenges, the generic evalution, measurement and communication tools contained within offer something for all."-Library Management ..."an especially timely book. ...The book is laid out well, and its detailed table of contents and index are easy to use. ...I found this book to be very practical and easy to follow."-Business Information Alert, Alert Publications "[a]ddress the common problem of how to convince corporate managers that the library is much more than an extraneous overhead expense."-C&RL News "[a]ddresses the common problem of how to convince corporate managers that the library is much more than an extraneous overhead expense."-C&RL News "[t]he "Rosetta Stone" of special librarianship....[t]his book seeks both to reveal how to measure and value libraru services and then, more importantly, to communicate this to management in a way that can be understood and appreciated....he Bottom Line: Determining and Communicating the Value of the Special Library will have broad appeal to the professtion, and not just to the special library sector. With all spheres facing a variety of pressures and challenges, the generic evalution, measurement and communication tools contained within offer something for all."-Library Management


Best Sellers


Product Details
  • ISBN-13: 9781591580041
  • Publisher: Bloomsbury Publishing PLC
  • Binding: Paperback
  • No of Pages: 175
  • ISBN-10: 1591580048
  • Publisher Date: 30 Nov 2002
  • Language: English
  • Sub Title: Determining and Communicating the Value of the Special Library


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
The Bottom Line: Determining and Communicating the Value of the Special Library
Bloomsbury Publishing PLC -
The Bottom Line: Determining and Communicating the Value of the Special Library
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

The Bottom Line: Determining and Communicating the Value of the Special Library

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!