Structured On-the-Job Training: Unleashing Employee Expertise into the Workplace

Based on 20 years of research and development in a range of organizations, this revised and expanded edition of a classic text provides a comprehensive guide to understanding, developing, and using structured on-the-job training in a variety of training situations and organizational contexts. Jacobs defines S-OJT and provides a rationale based on the need to develop high levels of employee competence, or expertise, in the workplace. He then describes a six-step process used to design and implement S-OJT programs. The emphasis here is how S-OJT can be used for managerial training, technical training, and awareness training. The chapters in the final section describe how S-OJT has been used to achieve organizational and societal goals. Included in this section are discussions regarding S-OJT as an organizational change strategy, quality management, cross-cultural aspects, and workforce development.

Table of Contents:
Preface PART ONE: MEETING THE DEMAND FOR EMPLOYEE EXPERTISE The Challenge of Developing Employee Expertise A System View of Structured On-the-Job Training Training and Learning in the Work Setting PART TWO: STRUCTURED ON-THE-JOB TRAINING PROCESS Deciding Whether to Use Structured On-the- Job Training Analyzing the Work to Be Learned Selecting, Training, and Managing Employees to Deliver Structured On-the-Job Training Preparing the Structured On-the-Job Training Modules Getting Ready to Deliver Structured On-the- Job Training PART 3: USING STRUCTURED ON-THE-JOB TRAINING Delivering Managerial, Technical, and Awareness Training Evaluating and Troubleshooting Structured On-the-Job Training Programs Organizational Change and Structured On- the-Job Training Global Perspective of Structured On-the-Job Training Workforce Development and Structured On- the-Job Training Change Management Process and Issues in Using Structured On-the-Job Training Conclusion: Developing a Culture of Expertise APPENDICES Excerpts from the Training within Industry Report Describing the Lens Grinder Study S-OJT Trainer Evaluation Form Trainee Evaluation Form Sample S-OJT Module with Embedded Training Events References Index About the Author

About the Author :
Ronald L. Jacobs, Ph.D., is professor of workforce development and education at the Ohio State University. He has written nearly one hundred journal articles and book chapters on a range of human resource development topics, including human competence, employee development, and managing organizational change. In addition, he has edited two books, Planned Training on the Job (Sage, 2001) and Implementing On-the-Job Learning (ASTD, 2002). He is a frequent speaker at professional meetings and conferences. Ron is particularly known for his research and development work on structured on-the-job training, a term that he first introduced to the human resource development literature in 1987. Much of his research has been on determining the financial benefits of structured OJT, information that is critical for making more informed training investment decisions. Ron has consulted extensively in both manufacturing and service organizations, having worked for numerous large organizations such as American Electric Power, General Motors, KLM Airlines, Abbott Laboratories, Seagate, and Rohm and Haas. He has presented and consulted inter- nationally in Taiwan, South Korea, Egypt, Brazil, Mexico, Germany, Italy, Slovenia, Singapore, the Netherlands, and Kuwait, among other countries. Ron has taught at Utrecht University, the Netherlands, and held a distinguished visiting professorship at the School of Business, Nanyang Technological University, Singapore.