Navigating to Value-Based Outcomes: Engage Your Patients and Align Your People

Payment reform efforts will be a mainstay of healthcare delivery so long as our societal spending on care is high while our outcomes are inconsistent or middling. To thrive - financially, individually, and collectively as care delivery units - we must be able to demonstrate to ourselves and for others, the value of the outcomes we produce. While it is true that you can't improve what you don't measure, it is also true that you can't act on measurements you don't understand. Every healthcare system, form a single provider office up to a national chain, has to bridge administrative and clinical workflows to create better, more meaningful, outcomes for each patient. Learn to rebuild an organization with tools you already have in your practice now to listen to your patients and create a system to empower patients and staff alike. Create an environment where outcomes are: - measured in a meaningful way - evaluated based on both the patient and the practice's needs - acted upon to strengthen both the practice's community and bottom line. Dr. Walsh utilizes extensive clinical, business, and academic experience to demonstrate a proven methodology to identify and measure what matters most to patients. Learn to: - capture the data that matters to patients - create data governance and oversight structures - employ new cost-allocation techniques - evaluate the effectiveness of varied transformation techniques - implement shared decision-making - improve the patient experience with all levels of the practice Here is the roadmap to identifying actionable strategies and effective improvement activities to engage your patients and align your people so your organization can navigate toward value-based outcomes and thrive.

About the Author :
Thom is a High Reliability Organization expert at Safe & Reliable Healthcare. Known as an excellent teacher and mentor, he draws on extensive clinical, research, and consulting experience to help people and organizations create greater value in healthcare. His clinical career as an Orthopedic Physical Therapist spanned private practice and academic settings, including the development and launch of a multidisciplinary spine center at Dartmouth-Hitchcock Medical Center. He earned a Ph.D. in Health Policy from The Dartmouth Institute for Health Policy and Clinical Practice, where he continues to teach. His writing on ethical leadership, patient-reported outcome measures, healthcare costs and utilization, and shared decision making has appeared in numerous publications, including the BMJ, JAMA, Spine, The Journal of Healthcare Management, Forbes, The New American Foundation, and The Atlantic. Thom also enjoys ultramarathon trail races and volunteers with a search and rescue unit in the Los Angeles County Sheriff's department.

Review :
"Dr. Thom Walsh has approached this landscape of healthcare reform and its associated stresses as an innovator seizing an opportunity. His very practical perspective has been used by both our individual providers and the administrators of our group practice. In this book, he answers the question, 'What can I/we do that will lead to meaningful impact for the patients and the practice?' "His answer lies in designing care that includes the capacity to measure what matters most to patients, learn from the measurements, and to make changes needed to improve the measures while also being mindful of costs. This book helps all of us to define, measure, execute change, and continually improve value for the patients. "From working with Thom, we have come to believe the challenges of payment reform provide us with an opportunity because providers and organizations that consistently deliver value will have a competitive advantage." Geoff McCullen MD, MS, Orthopedic Surgeon "Walsh's unique perspective arises from his wide-ranging experience innovating across healthcare disciplines... 25 years that extends from front-line service delivery to path breaking scholarship. This book is hard hitting and imminently practical." Chris Trimble, Adjunct Professor, Dartmouth College Author of six books on innovation "In an uncertain landscape, Walsh equips healthcare leaders with a map, a flashlight, and courage. The map points at the power of expertise and data already available for most healthcare organizations. The flashlight uses the latest science of healthcare delivery to illuminate how to learn from variability, improve quality, and enhance value to patients. Leaders will also learn from Dr. Walsh's courageous example of holding fast to his true north f careful and kind care for all." Victor M. Montori, MD, MSc, Professor of Medicine, Mayo Clinic and Chairman Author, The Patient Revolution "The knowledge and experience Dr. Walsh shares in Navigating to Value has proven to be invaluable to our independent physician organization. With his help, our administrators have become convinced that better value is better business and our physicians have become more integrated. We are a stronger and more cohesive group with this knowledge and more confident in our ability to move forward during this era of rapid change." Ryan Bohy, Executive Director of OneHealth Nebraska "With everyone talking about healthcare value and transformation it is easy to find so-called experts giving advice, but very few of those experts have actually used outcome measures that matter to patients and made changes to an organization based on results. Dr. Walsh's book connects the realities and challenges of delivering healthcare today with the organizational change theories the experts like to write about. Each chapter gives practical tools that will help you make meaningful change tomorrow. Written by someone who has done it, this is a must read for anyone wanting to do more than just talk about better value." Doug Salvador, MD, MPH, Vice President of Medical Affairs, Baystate Medical Center