Ergonomic Design for Organizational Effectiveness

Creating alignment between the office environment, and the business objectives and mission of the organization, this new book provides a framework for the manager to develop strategies and tactics to leverage the work environment as a tool to enhance organizational effectiveness. Drawing from the author's own published research, consulting work, and previously unpublished case studies, each section addresses current research findings that build upon a new framework for thinking about work and the work environment.Ergonomic Design for Organizational Effectiveness grapples with problems such as:

Table of Contents:
Overview of the Book Executive Summary Our World View and Values Organization of the Book PART I: THEORY A Macroergonomic Approach to Understanding the Work Environment World Views and Workplace Design Executive summary Ways of understanding: empiricist versus organismic worldviews Empiricist versus organismic perspectives on the work environment The changing role of the environment A Macroergonomic Framework Executive summary The Macroergonomic framework A systems understanding Overview of the macroergonomic model Phases of internal growth Environmental Control and Organizational Effectiveness Executive Summary Introduction Environmental Control Levels of Environmental Control Discussion PART II: METHODS Analysis and Implementation A Macroergonomic Approach to Diagnosis and Change Executive Summary Phases of the Change Process Education Analysis of Systems Design Implementation Evaluation Summary Creating the Future Through Participatory Design Executive Summary Introduction Practicing the Future Contextual Inquiry The Group Consensus Process Group Process Results Criteria Development Summary PART III: CASE STUDIES AND RESEARCH The Designed Environment: Individuals, Groups, and Organization Job and Work Trends Executive Summary Workforce Demographic Trends to 2005 Trends in Job Types Job Creation, Income Distribution, and the Work Environment Challenges to the Work Environment Future Work Characteristics Individual Worker & Work Space Flexibility: Case Studies Executive Summary Case Study: Ergonomic Fit and Work Effectiveness Case Study: Workstation Features that Promote Healthy Work for Different Job Types Case Study: Call Center Operators and Workstation Design Case Study: Effects of an "Active Storage" Work Environment on Health and Productivity of Project Managers and Accountants Case Study: Workstation Features that Promote Worker Productivity for Different Job Types The Individual Worker and Work Space: Research Executive Summary Research Project: Workspace Adjustability, Storage and Enclosure as Predictors of Employee Reactions and Performance Research Project: The Relationship Between Privacy, Control Over the Work Environment, and Stress Responses in Office Workers Research Project: Crowding in the Office Environment Design Recommendations Work Teams and Control over Group Space Executive Summary Teams and Teamwork Forces Leading to the Use of Teams Types of Teams Model of Control for Work Groups Case Study: Effects of a Highly Adjustable Workstation on Project Team Effectiveness Case Study: Sales Project Team WorkSpaces Case Study: Work Team Spaces for Insurance Claim Processors Case Study: Workstation Features that Affect Project Team Effectiveness Conclusions Chapter Summary The Organization and the Adaptive Facility Executive Summary Introduction The Natural Systems Model of Organizational Growth Systems Model for Organizational Design Facility Design for Organizational Change Case Studies Strategic Realignment of Service Operators' Space Strategic Realignment of Service Providers' Work Space Emerging Organizational Designs Change Agents Metaphor for Understanding Organizations Metaphor Case Studies Case Study: Circus Metaphor Case Study: Town Square, 1890s Case Study: The Cruise Ship Case Study: The Hockey Team Aligning the Facility with the Business through Wayfinding Systems Introduction Research on "You Are Here" Maps and Signage Design Criteria for YAH Maps Recent Examples of YAH Map Implementation Chapter Summary