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Home > Business and Economics > Business and Management > Ownership and organization of enterprises > Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer(Jossey-Bass management series)
Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer(Jossey-Bass management series)

Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer(Jossey-Bass management series)


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About the Book

This groundbreaking book shows how to apply benchmarking techniques to your organization as a way to measure the added value of staff. Fitz-Enz shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations. And he unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, the success of the organization. A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way. --Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de Mexico Table of Contents: 1. Supporting the Business Vision: How to Leverage the Hidden Value in Staff Departments 2. Basic Principles for Successful Benchmarking: Avoiding the Activity Trap 3. Performance Measurement: Applying Numbers in Benchmarking 4. Value Planning: Selecting and Launching the Right Project 5. Data Management: Gathering Useful Information 6. Evaluation: Developing Strategies for Closing Critical Performance Gaps 7. Action: Gaining Commitment to Change 8. Managing Large-Scale, Multicompany, and Multinational Benchmarking Projects 9. A National Benchmarking Project: Uncovering the True Source of Best Practice You'll discover: The basic principles for successful benchmarking Performance measurement: applying numbers in benchmarking How to gather useful information How to gain commitment to change If you don't have a goal, you can't improve an organization. Use Benchmarking Staff Performance and discover not only where your organization is, but also where it needs to go!

About the Author :
JAC FITZ-ENZ is an internationally recognized speaker and consultant on human resource management and benchmarking and author of Human Value Management (Jossey-Bass, 1991), winner of the SHRM Book of the Year Award. He is founder and president of The Saratoga Institute.

Review :
"A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way." --Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de Mexico "All you can do by reading this book is improve your business. It's all about 'common sense.'" --Jack Kahl, CEO, Manco, Inc.


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Product Details
  • ISBN-13: 9781555425739
  • Publisher: John Wiley & Sons Inc
  • Publisher Imprint: Jossey-Bass Inc.,U.S.
  • Height: 239 mm
  • Returnable: N
  • Sub Title: How Staff Departments Can Enhance Their Value to the Customer
  • Width: 161 mm
  • ISBN-10: 1555425739
  • Publisher Date: 13 Aug 1993
  • Binding: Hardback
  • Language: English
  • Series Title: Jossey-Bass management series
  • Weight: 476 gr


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Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer(Jossey-Bass management series)
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