Groups That Work (and Those That Don't): Creating Conditions for Effective Teamwork
Explores the design and leadership of groups, providing detailed descriptions of twenty-seven diverse work groups—including task forces, top management groups, production teams, and customer service teams—to offer insights into what factors affect group productivity, and what leaders and group members can do to improve work group effectiveness.
Table of Contents:
Preface xiii
The Contributors xxi
Introduction: Work Teams in Organizations: An Orienting Framework 1
PART ONE: TOP MANAGEMENT GROUPS: SETTING ORGANIZATIONAL DIRECTIONS 15
1. Fairfield Coordinating Group 19
Russell A. Eisenstat
2. Corporate Restructuring Team 36
Susan G. Cohen
3. Hilltop Hospital Top Management Group 56
Susan G. Cohen
4. Summary: Top Management Groups 78
Russell A. Eisenstat, Susan G. Cohen
PART TWO: TASK FORCES: ACCOMPLISHING ONE-SHOT PROJECTS 87
5. The Students 89
Connie J. G. Gersick
6. The Bankers 112
Connie J. G. Gersick
7. Credit Analysis Team 126
Mary Lou Davis-Sacks
8. Summary: Task Forces
Connie J. G. Gersick, Mary Lou Davis-Sacks
PART THREE: PROFESSIONAL SUPPORT TEAMS: PROVIDING EXPERT ASSISTANCE 155
9. The Tracking Team 157
Mary Lou Davis-Sacks
10. Fairfield Systems Group 171
Russell A. Eisenstat
11. Airline Maintenance Group 182
Daniel R. Denison
12. Summary: Professional Support Groups 195
Mary Lou Davis-Sacks, Daniel R. Denison, Russell A. Eisenstat
PART FOUR: PERFORMING GROUPS: PLAYING TO AUDIENCES 203
13. Detroit String Quartet 207
Tory Butterworth
14. Children's Theatre Company 225
Stewart D. Friedman
15. University Athletic Teams 250
William A. Kahn
16. New Haven Nighthawks 265
Jack Denfeld Wood
17. Summary: Performing Groups 280
Tory Butterworth, Stewart D. Friedman, William A. Kahn, Jack Denfeld Wood
PART FIVE: HUMAN SERVICE TEAMS: TAKING CARE OF PEOPLE 289
18. Operating Room Nurses 293
Daniel R. Denison, Robert I. Sutton
19. Midwest Federal Correctional Institution 309
Addie L. Perkins, David J. Abramis
20. Mental Health Treatment Teams 330
Robert Bruce Shaw
21. Summary: Human Service Teams 349
Addie L. Perkins, Robert Bruce Shaw, Robert I. Sutton
PART SIX: CUSTOMER SERVICE TEAMS: SELLING PRODUCTS AND SERVICES 359
22. Beer Sales and Delivery Teams 361
Richard Saavedra
23 Flight Attendant Teams 382
Susan G. Cohen, Daniel R. Denison
24. Summary: Customer Service Teams 398
Richard Saavedra, Susan G. Cohen, Daniel R. Denison
PART SEVEN: PRODUCTION TEAMS: TURNING OUT THE PRODUCT 407
25. Compressor Team Start-Up 411
Russell A. Eisenstat
26. Airline Cockpit Crew 427
Robert C. Ginnett
27. Semiconductor Manufacturing Team 449
David J. Abramis
28. Summary: Production Teams 471
Conclusion: Creating More Effective Work Groups in Organizations 479
References 505
Index 509
About the Author :
J. RICHARD HACKMAN is Cahners-Rabb Professor of Social and Organizational Psychology at Harvard University. He received his Ph.D. in social psychology from the University of Illinois in 1966, and taught at Yale University until 1986. He is coauthor of several books, including Work Redesign (1980).