Human Resource Management: Functions, Applications, and Skill Development

About the Book

Written for both HRM majors and non-majors, Human Resource Management: Functions, Applications, and Skill Development equips students with the skills they need to recruit, select, train, and develop employees. Best-selling authors Robert N. Lussier and John R. Hendon explore the important strategic functions that HRM plays in today′s organizations. A wide variety of applications and exercises keep readers engaged and help them practice skills they can use in their personal and professional lives. The Fourth Edition brings all chapters up to date according to the SHRM 2018 Curriculum Guidebook; expands coverage on topics such as diversity and inclusion, AI, employee engagement, and pay equity; and features 17 new case studies on a range of organizations, including Starbucks and its response to the COVID-19 pandemic.

This title is accompanied by a complete teaching and learning package.

• Digital Option / Courseware
  SAGE Vantage is an intuitive digital platform that delivers this text’s content and course materials in a learning experience that offers auto-graded assignments and interactive multimedia tools, all carefully designed to ignite student engagement and drive critical thinking. Built with you and your students in mind, it offers simple course set-up and enables students to better prepare for class.  
  • Assignable Video with Assessment
    Assignable video (available with SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life.
  • Assignable Self-Assessments
    Assignable self-assessments (available with SAGE Vantage) allow students to engage with the material in a more meaningful way that supports learning.
• LMS Cartridge
  Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site.

Table of Contents:
Preface Acknowledgments About the Authors PART I . HUMAN RESOURCES, STRATEGIC PLANNING, AND LEGAL REQUIREMENTS CHAPTER 1 . What Is Human Resource Management? Why Study Human Resource Management (HRM)? HRM Past and Present The Changing World of HRM Understanding HR’s Critical Factors HRM Skills Line Managers’ HRM Responsibilities HR Managers’ Responsibilities: Disciplines Within HRM Resources for HRM Careers Practitioner’s Model for HRM Trends and Issues in HRM Chapter Summary Review Case 1.1 Straton Industries Shows Why Even Small Businesses Need HR Case 1.2 Fracturing the Labor Market— Employment in the Oil Services Industry Skill Builder 1.1 Getting to Know You Skill Builder 1.2 Comparing HR Management Skills and HR Responsibilities CHAPTER 2 . Strategy-Driven Human Resource Management An Introduction to Strategic Planning: The Organization and Its Environment Organizational Strategy Strategy Types Structure Organizational Culture An Introduction to HR Technology Human Resource Management Systems (HRMS) Measurement Tools for Strategic HRM Trends and Issues in HRM Chapter Summary Review Case 2.1 Catalya Hats: Pulling a Rabbit Out of the Hat or Coming Up Empty-Handed? Case 2.2 Structure and Culture at Old Town Cape Skill Builder 2.1 Writing Objectives Skill Builder 2.2 Strategic Planning at Your College CHAPTER 3 . The Legal Environment The HRM Legal Environment and a User’s Guide for Managing People Major Employment Laws Equal Employment Opportunity Commission (EEOC) Sexual Harassment Religious Discrimination Trends and Issues in HRM Chapter Summary Review Case 3.1 You Can’t Get There From Here: Uber Slow on Diversity Case 3.2 St. Louis Police Face $20 Million Sexual Orientation Discrimination Verdict Skill Builder 3.1 The Four-Fifths Rule Skill Builder 3.2 Diversity Awareness PART II . STAFFING CHAPTER 4 . Workforce Planning: Job Analysis, Job Design, and Employment Forecasting Workforce Planning: Workflow Analysis Job Analysis Job Design and Redesign Designing Motivational Jobs HR Forecasting Reconciling Internal Labor Supply and Demand Trends and Issues in HRM Chapter Summary Review Case 4.1 Walmart’s Everyday Hiring Strategy: Fueling Future Consumer Demand With Passion and Talent Case 4.2 Seasonal Staffing at Target Corp. Skill Builder 4.1 Job Analysis Skill Builder 4.2 Job Characteristics Model (JCM) Skill Builder 4.3 O*NET CHAPTER 5 . Recruiting Job Candidates The Recruiting Process Organizational Recruiting Considerations Internal or External Recruiting? Challenges and Constraints in Recruiting Evaluation of Recruiting Programs Trends and Issues in HRM Chapter Summary Review Case 5.1 Under- or Overmanaging the Hiring Process Case 5.2 Trying to Build When Nobody Wants to Work Skill Builder 5.1 Online Job Search Skill Builder 5.2 Résumé CHAPTER 6 . Selecting New Employees The Selection Process Looking for Fit Uniform Guidelines on Employee Selection Procedures Applications and Preliminary Screening Testing and Legal Issues Selection Interviews Background Checks Selecting the Candidate and Offering the Job Trends and Issues in HRM Chapter Summary Review Case 6.1 A Kink in Links of London’s Selection Process Case 6.2 Hiring for Fit: How Zappos Screens and Makes Hiring Decisions Skill Builder 6.1 Interview Questions for Use When Hiring a Professor to Teach This Course Skill Builder 6.2 Interviewing PART III . I DEVELOPING AND MANAGING CHAPTER 7 . Learning, Training, and Development The Need for Training and Development The Training Process Needs Assessment Learning and Shaping Behavior Design and Delivery of Training Assessing Training Talent Management and Development Trends and Issues in HRM Chapter Summary Review Case 7.1 Doing Crunches at Nestlé: Continuous Improvement of Human Assets Case 7.2 Training Staff at Bon Bons of Cape Skill Builder 7.1 The Training Process Skill Builder 7.2 Career Development CHAPTER 8 . Performance Management and Appraisal Performance Management Systems The Performance Appraisal Process Reasons for Conducting Performance Appraisals What Do We Assess? How Do We Use Appraisal Methods and Forms? Who Should Assess Performance? Performance Appraisal Problems Debriefing the Appraisal Trends and Issues in HRM Chapter Summary Review Case 8.1 Not Spilling the Beans at Jelly Belly: Developing a More Accurate Performance Appraisal System Case 8.2 Appraising Performance at Tilt & Raise Blind Company Self-Assessment and Skill Builder 8.1 Peer and Self-Assessments Skill Builder 8.2 Debriefing the Appraisal CHAPTER 9 . Rights and Employee Management Commonly Accepted Employee Rights Management Rights Coaching, Counseling, and Discipline Leadership and Management Teams and Organizational Change Trends and Issues in HRM Chapter Summary Review Case 9.1 Balancing Rights and Privileges Case 9.2 You’re Fired! Darcy’s Restaurant Follows Policy Skill Builder 9.1 Coaching Skill Builder 9.2 Disciplining Skill Builder 9.3 Situational Management Skill Builder 9.4 Developing a Habit CHAPTER 10 . Employee and Labor Relations Labor Relations: A Function of Trust and Communication Job Satisfaction Legal Issues in Labor Relations Unions and Labor Rights Management Rights and Decertification Elections Managing Conflict Negotiations Trends and Issues in HRM Chapter Summary Review Case 10.1 Willful Violation, or a Problem That Can Be Corrected? Case 10.2 Conflict Resolution at Cool Brands Shoppe Skill Builder 10.1 Conflict Resolution Skill Builder 10.2 Negotiating PART IV . COMPENSATING CHAPTER 11 . Compensation Management Compensation Management Motivation and Compensation Planning Compensation Strategy Legal and Fairness Issues in Compensation Pay Equity, Comparable Worth, and Other Legal Issues Job Evaluation Developing a Pay System Pay Structure Trends and Issues in HRM Chapter Summary Review Case 11.1 Discounting Everything but Compensation at Costco Case 11.2 Unilever: Leveling the Playing Field in the Battle for Equitable Pay Skill Builder 11.1 Job Evaluation Skill Builder 11.2 Product Market Competition Limits CHAPTER 12 . Incentive Pay Incentive Compensation Individual or Group-Based Incentives? Common Types of Individual Incentives Common Types of Group Incentives Challenges in Creating Incentive Pay Systems Guidelines for Creating Motivational Incentive Systems Executive Compensation Trends and Issues in HRM Chapter Summary Review Case 12.1 Best Buy or Best Scam? Trying to Get Commission Results on So-Called Noncommission Pay Case 12.2 Buffer′s Transparent Compensation Packages Skill Builder 12.1 Calculating Individual Incentives Skill Builder 12.2 Developing a Compensation Plan With an Incentive Skill Builder 12.3 Giving Praise CHAPTER 13 . Employee Benefits The Strategic Value of Benefits Programs Old Age, Survivors, and Disability Insurance (OASDI) Other Statutory Benefits Voluntary Benefits Administration and Communication of Benefits Trends and Issues in HRM Chapter Summary Review Case 13.1 It Is Not Just About the Bling Anymore: Benefits and Perks—The Competitive Edge in Employee Recruitment Case 13.2 Culture the Joyful Way at Menlo Innovations Skill Builder 13.1 Developing Flexible Employee Benefit Plans Skill Builder 13.2 Selecting Flexible Employee Benefit Plans PART V . PROTECTING AND EXPANDING ORGANIZATIONAL REACH CHAPTER 14 . Workplace Safety, Health, and Security Workplace Safety and OSHA Employee Health Stress Workplace Security and Violence Workplace Cybersecurity and Policies Trends and Issues in HRM Chapter Summary Review Case 14.1 Starbucks Handles the Coronavirus Case 14.2 You Are Not Hurt? Good—You’re Fired! Skill Builder 14.1 Developing a Stress Management Plan Skill Builder 14.2 Safety, Health, and Security CHAPTER 15 . Ethics, Diversity, Inclusion, and Social Responsibility Ethical Organizations Ethical Approaches Creating and Maintaining Ethical Organizations Just Because It’s Legal Doesn’t Mean It’s Ethical! Diversity and Inclusion Corporate Social Responsibility (CSR) Levels of Corporate Social Responsibility Sustainability Trends and Issues in HRM Chapter Summary Review Case 15.1 Chr. Hansen Holdings Is World’s Most Sustainable Company Case 15.2 Intel’s Code of Conduct and Ethics Skill Builder 15.1 Ethics and Whistle-Blowing Skill Builder 15.2 Code of Ethics and Corporate Social Responsibility CHAPTER 16 . Global Issues for Human Resource Managers Globalization of Business and HRM Legal, Ethical, and Cultural Issues Global Staffing Developing and Managing Global Human Resources Compensating Your Global Workforce Trends and Issues in HRM Chapter Summary Review Case 16.1 Sand by Saya: The Challenges of a Small Business Going Global Case 16.2 Going Global: Fire Chew Candy Company Skill Builder 16.1 The Global HRM Environment Skill Builder 16.2 Cultural Diversity Awareness Skill Builder 16.3 The Most Important Things I Learned From This Course Appendix: SHRM 2018 Curriculum Guidebook and Template for Undergraduate and Graduate Programs Glossary References Name Index Company Index Subject Index

About the Author :
Robert N. Lussier is a professor of management at Springfield College and taught management for more than 35 years. He is a prolific writer, with more than 500 publications to his credit. His articles have been published in the Academy of Entrepreneurship Journal, Business Horizons, Entrepreneurship Theory and Practice, Family Business Review, Journal of Business Strategies, Journal of Management Education, Journal of Small Business Management, Journal of Small Business Strategy, SAM Advanced Management Journal, and several others. He also has a human resources management textbook (with John Hendon) published by SAGE and other textbooks. More than two million people globally have used his textbooks, earning him an unsurpassed national and international reputation as an author and keynote speaker. Dr. Lussier is the founder of Publish Don’t Perish (www.publishdonotperish.com) and through contact, his Publish Don’t Perish: The Top Secrets to Get Published book, and workshops has helped hundreds of institutions and individuals in 80-plus countries get published. His presentations inspire comments like: “Bob explains complex business topics in an easy-to-understand language while keeping his audience engaged and spellbound” (Dr. Raj V. Mahto, professor, University of New Mexico) Dr. Lussier also consults to a wide array of commercial and nonprofit organizations. In fact, some of the material in the book was developed for such clients as Baystate Medical Center, Coca-Cola, Friendly’s Ice Cream, National Institute of Financial Education, Mead, Monsanto, Smith & Wesson, the Social Security Administration, the Visiting Nurse Association, and YMCAs. Dr. Lussier holds a bachelor of science in business administration from Salem State College, master’s degrees in business and education from Suffolk University (AACSB accredited), and a doctorate in management from the University of New Haven (AACSB MBA accredited, prior to doctoral accreditation). John R. Hendon is a seven-time entrepreneur and former director of operations for a $60 million company. He brought his experience and interests to the classroom full time in 1994 and has been a Management faculty member at the University of Arkansas at Little Rock for over 17 years. An active member of the Society for Human Resource Management, he teaches in the areas of Human Resources Management, Strategy, and Organizational Management, and researches in a number of areas in the Management field, specializing in Entrepreneurial research. John is also currently the President of “The VMP Group,” an Arkansas-based business consulting firm. John’s company consults with a variety of businesses on human resources, family business, strategic planning, organizational design, and leadership. He has provided professional assistance in the start-up and operation of dozens of Arkansas and California-based businesses and non-profits, government agencies, and utilities. John holds an MBA degree from San Diego State University and a BS in Education from the University of Central Arkansas.