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Home > Society and Social Sciences > Social services and welfare, criminology > Social welfare and social services > Social work > Human Services as Complex Organizations
Human Services as Complex Organizations

Human Services as Complex Organizations


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About the Book

"Hasenfeld has done it again. An excellent collection of essays on many of the most important trends and issues involving human service organizations." —Mayer N. Zald, Professor (emeritus), Sociology, Social Work, and Management, University of Michigan The Second Edition of this best-selling text provides a comprehensive and state-of-the-art perspective on human service organizations. This vanguard collection weaves the latest theoretical and empirical studies in macro theory with contemporary examples from hospitals, schools, social service organizations, mental health centers, and public welfare agencies. Blending theory with application, this outstanding anthology highlights the moral choices and accomplishments made by human service organizations. Key Features of This Edition Presents the latest theoretical and empirical studies on human service organizations, offering students key analytical tools to study and understand human behavior in various contexts. Introduces important new topics, such as the impact of the policy environment, emotional labor, and advocacy Offers students a new perspective with original studies on organizational ideologies, conditions of work, structuration of service technologies, diversity, and discretion. Intended Audience This exceptional compilation of the best theoretical and empirical studies on human service organizations is indispensable to graduate students and scholars of organization studies, organizational behavior, and Human Behavior in the Social Environment.

Table of Contents:
Chapter 1: Introduction - Yeheskel Hasenfeld PART I: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS Chapter 2: The Attributes of Human Service Organizations - Yeheskel Hasenfeld Chapter 3: Theoretical Approaches to Human Service Organizations - Eve Garrow and Yeheskel Hasenfeld PART II: SOCIAL POLICY AND ORGANIZATIONAL RESPONSES Chapter 4: Human Service Organizations and the Politics of Practice - Evelyn Z. Brodkin Chapter 5: The U.S. Nonprofit Human Service Sector: A Creeping Revolution - Kirsten A. Grønbjerg Chapter 6: Organizational Forms as Moral Practices - Yeheskel Hasenfeld PART III: ORGANIZATION-ENVIRONMENT RELATIONS Chapter 7: The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action - Debra C. Minkoff Chapter 8: The Political Economy of Contracting and Competition - Steven Rathgeb Smith Chapter 9: A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems - Keith G. Provan and H. Brinton Milward PART IV: ORGANIZATIONAL LEADERSHIP, IDEOLOGIES, AND CULTURE Chapter 10: Leadership Styles and Leadership Change in Human and Community Service Organizations - Hillel Schmid Chapter 11: Rape Crisis Centers: Helping Victims, Changing Society - Patricia Yancey Martin Chapter 12: Organizational Culture and Climate: Implications for Services and Intervention Research - Anthony L. Hemmelgarn, Charles Glisson, and Lawrence R. James PART V: SERVICE TECHNOLOGIES, CONDITIONS OF WORK, AND EMOTIONAL LABOR Chapter 13: Service Technologies and the Conditions of Work in Child Welfare - Brenda D. Smith Chapter 14: Human Service Organizational Technology: Improving Understanding and Advancing Research - Jodi R. Sandfort Chapter 15: Emotional Labor in the Human Service Organization - Mary Ellen Guy, Meredith A. Newman, Sharon H. Mastracci, and Steven Maynard-Moody PART VI: ORGANIZATIONAL DIVERSITY Chapter 16: Human Services as “Race Work”? Historical Lessons and Contemporary Challenges of Black Providers - Celeste Watkins-Hayes Chapter 17: Diversity and Organizational Performance - Michàlle E. Mor Barak and Dnika J. Travis PART VII: WORKER-CLIENT RELATIONS Chapter 18: Discretion in Human Service Organizations: Traditional and Institutional Perspectives - Michael R. Sosin Chapter 19: Worker-Client Relations: Social Policy in Practice - Yeheskel Hasenfeld PART VIII: ORGANIZATIONAL DETERMINANTS OF SERVICE EFFECTIVENESS hapter 20: Linking Organizational Factors to Substance Abuse Treatment Outcomes: Multilevel Correlates of Treatment Effectiveness - Toorjo Ghose PART IX: ORGANIZATIONAL CHANGE AND INNOVATION Chapter 21: Organizational Change in Human Service Organizations: Theories, Boundaries, Strategies, and Implementation - Hillel Schmid Chapter 22: Innovation in Human Service Organizations - Kristina Jaskyte PART X: ADVOCACY AND SOCIAL CHANGE Chapter 23: The Policy Advocacy Role of Human Service Nonprofits: Incentives, Involvement, and Impact - Jennifer E. Mosley Chapter 24: Social Movement Service Organizations: The Challenges and Consequences of Combining Service Provision and Political Advocacy - Megan Meyer


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Product Details
  • ISBN-13: 9781544302713
  • Publisher: Sage Publications Inc Ebooks
  • Publisher Imprint: SAGE Publications Inc
  • Language: English
  • ISBN-10: 1544302711
  • Publisher Date: 29 Jul 2009
  • Binding: Digital download and online
  • No of Pages: 608


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